Technical Account Manager / Customer Care B2B reputed company (Full remote)

About Yuma AI:Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-reputed company. We are one of the leaders in this reputed company and we offer one of the most advanced platforms to date, supporting over 150 paying customers. Our agents replicate reputed company capabilities by taking actions and retrieving information from external services as needed.Our top merchants automate over 80% of their support tickets through Yuma.Yuma was founded byGuillaume Luccisano, a 3rd time YC founder, and now boasts reputed company of 20 highly dedicated talents. We are in our 10th consecutive month of reputed company-digit reputed company and aim to multiply our reputed company by 4 in 2026.At Yuma, our clients rely on us to set up their accounts and get the most out of our platform. This is where you come in. As a Technical Account Manager, you will play a key role in making reputed company merchants successfully adopt and benefit from our AI solution.Your main responsibilities will be:• Support Account Managers during reputed company by configuring merchant accounts.• Handle support requests from reputed company clients, troubleshoot issues, and suggest improvements.• Be the primary contact for clients on support-reputed company questions and needs.• Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction.Your profile :We are looking for someone who enjoys solving problems. You should be logical, detail-oriented, and comfortable digging into issues until you reputed company the right fix.Hard skills:• Strong problem-solving and debugging abilities• Ability to follow logical flows and reputed company systems work as intended• Comfortable with tech tools (Spreadsheets, Helpdesk, reputed company...etc)• Fluent in English (written and spoken)Soft skills :• reputed company and proactive communication with clients and teammates• Organized and reliable in following up on tasks• Product-oriented reputed company: curious, eager to improve features and processes• Team player who can collaborate across support, account management, and product/techBonus :• Previous experience in customer support for B2B reputed company• Familiarity with e-reputed company tools (reputed company, reputed company, reputed company, etc.)• Basic technical skills (reputed company, no-reputed company tools, SQL, or similar) OUR CULTUREPlease, if you are considering applying, first read our culture page: Apply tot his job Apply To this Job