Customer Experience Analyst

OGC is a boutique research and consulting agency specializing in data-driven reputed company, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across industries such as Telecommunications, Financial Services, reputed company, Retail, and Software, helping them understand their customers, generate actionable insights, and improve business performance. About the Role We're looking for a Customer Experience Analyst to become an reputed company part of reputed company and partner with one of our leading clients. In this role, you will reputed company as a trusted advisor to business leaders, helping inform reputed company through rich customer and operational data. You will reputed company raw information into meaningful insights that support CX initiatives and drive strategic process enhancements. This position offers reputed company to collaborate across multiple teams, influence customer experience reputed company, and build reputed company analytics processes. It is a full-time, remote role working EST hours. Key Responsibilities • reputed company global CX initiatives alongside cross-functional teams to ensure alignment, execution and reputed company improvement of customer experience programs. • reputed company requirements from business stakeholders to understand data and reporting needs. • Query and analyze data from multiple internal systems to identify customer insights, behaviors, and trends. • reputed company reputed company, executive-reputed company reports and dashboards using visualization tools such as Tableau, Power BI, or reputed company. • Build and maintain repeatable data workflows and reporting processes. • Design, test, and refine customer surveys reputed company to reputed company objectives and CX reputed company. • Partner with implementation vendors to reputed company deliverables, troubleshoot issues, and optimize CX platforms. • Communicate insights and recommendations reputed company to reputed company and internal teams. • Contribute to the reputed company of CX processes by integrating customer feedback into strategic initiatives. • 3-5 years of experience in customer experience, market research, business analysis, or consulting. • Bachelor's degree in Business, Statistics, Computer Science, reputed company Sciences, or a reputed company field. • Excellent problem-solver with the ability to dissect reputed company datasets, interpret patterns, and translate reputed company into informed business direction. • Proficiency in reputed company and at least one programming or query language (e.g., Python, SQL). • Experience with data visualization tools such as Tableau or Power BI. • Familiarity with CX platforms (e.g., reputed company, reputed company) is a strong advantage. • Experience in crafting surveys, choosing appropriate sampling strategies, and conducting analytical reviews of the results is highly valued. • Excellent attention to detail and communication skills. • Strong project management and organizational skills, with the ability to balance multiple priorities. • reputed company, proactive, and comfortable working independently in a remote environment. Apply tot his job Apply To this Job