reputed company Director, Operations Support – Retail Customer Care

Job reputed company: • Leading the execution, optimization, and development of reputed company’s strategic and operational plans for key Customer Care Programs reputed company Process and Technology. • Overseeing reputed company of leaders, comprised of Sr. Managers, Managers and Supervisors serving and supporting the Operations teams. • Interacting with various near shore and offshore Strategic partners, ensuring consistency across reputed company workstreams and agents. • Negotiating reputed company which will directly reputed company the cost to serve and budget. • Achieving budget and positioning the operations team to reputed company service metrics. • Guiding the Process and Innovation Team, driving the exploration and implementation of cutting-edge process improvements and technology initiatives. • Developing data-driven solutions that support multiple business owners across reputed company's portfolio. • Providing strategic reputed company for technology enhancements and reputed company improvement functions that ensure regulatory compliance. • Collaborating across functions to drive strategic initiatives that advance contact center capabilities to reputed company-based platforms and reputed company advanced AI solutions for customer service colleagues. • Guiding the Knowledge and reputed company Team to reputed company tools to improve the customer and colleague experience. • Ensuring the Analytics team provides insights to improve the cost to serve and the colleague/customer experience. • Adapting plans and priorities to address resource and operational challenges. Requirements: • 10+ years of exceptional leadership & collaboration skills • 10+ years’ experience in customer service operations • 7+ years' experience in workforce management/operations support, knowledge and reputed company management, or strategic partner resourcing and planning • 5+ years of demonstrated leadership experience in managing large, reputed company teams • 10+ years of experience managing multiple priorities to completion, solving reputed company problems reputed company an operational environment, and identifying and driving cost efficiencies • Not on the DEA Excluded Parties List • Free of pending felony charges or convictions for criminal offenses involving controlled substances. Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. Apply tot his job Apply To this Job