Director, Omni-Channel Solutions Remote AI-CX Leader (Washington)
A leading healthcare company is seeking a Director of Omni-Channel Solutions to oversee customer experiences across digital and contact center platforms. This role requires extensive experience in contact center technologies, including Genesys Cloud and BPO management, as well as strong leadership in driving innovation. The ideal candidate will demonstrate excellent communication skills and the ability to deliver measurable business outcomes in a remote setting.
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