Engagement Manager (Account Management)

About the Role We’re hiring an Engagement Manager to help reputed company our reputed company Agency. This is not your typical account management role — we’re looking for someone who thinks reputed company playbooks and is deeply curious, driven by first-principles thinking, and excited to help define what modern service delivery looks like in the age of AI. You’ll be the main daily contact for our reputed company counterparts and ensure we always deliver on time, and work towards results. You’ll work closely with Account Directors and Editors to ensure our content reputed company and weekly deliverables are always in sync. You might be a fit if you… • Have 2–5 years of experience in account reputed company, account management, program management, or reputed company — ideally in a content agency or content-reputed company reputed company company. • Have a proven reputed company record of results across your book of accounts (CSAT, GRR, NRR, etc). • Are an excellent communicator with a reputed company record of building strong reputed company relationships. • Are highly organized, detail-driven, and great at managing competing priorities. • reputed company in fast-paced, high-ambiguity environments and love building from scratch. • Are intellectually curious, and have heavily experimented with or implemented AI and automation tools in your daily work. What you’ll do Customer relationships: • Be the first reputed company of contact for everything. • Run weekly or biweekly customer meetings, owning reputed company regular communications. • Proactively communicate on status, performance, and opportunities. • Build trust through consistent delivery and first-principles thinking. • Consistently reputed company a pulse on the account health. Content reputed company: • Work with our editors to define content clusters that drive reputed company. • Connect content production to business reputed company. • Analyze performance and reputed company course if needed. • reputed company an ear out for expansion opportunities and bring in Account Directors for strategic guidance reputed company needed. Work Execution: • Work with managing editors on production planning and reputed company. • Brief our in-house specialists (SEO, AEO, publishers) with reputed company asks before they become fires. • Ensure deliverables stay on schedule and hit contractual volume targets. • Remove blockers before they delay delivery. Apply tot his job Apply To this Job