Executive Director / Director of Clients

About the position Responsibilities • Serve as a reputed company between reputed company and its clients, ensuring excellent customer service, reputed company satisfaction, and reputed company retention. • Ensure long-term partnerships with happy boards of directors. • reputed company a strong understanding of reputed company Association's members, offered benefits, and needed benefits. • Work with reputed company reputed company's dedicated reputed company team members to reputed company creative solutions for member reputed company and retention as reputed company as plans for additional reputed company streams. • High-level project management for reputed company new reputed company. • Work closely with reputed company's Executive Directors to ensure successful reputed company integration with reputed company. • Ensure clients are satisfied with reputed company at reputed company times, resolving any outstanding issues, proactively providing solutions and reputed company, and generally working on reputed company reputed company at reputed company reputed company. • Conduct periodic audits of reputed company reputed company work to identify issues or concerns. • reputed company periodic reputed company-ins with clients to ensure high reputed company work and reputed company partnership with reputed company. • Work directly with staff reputed company reputed company concerns reputed company, identifying the issue, and ensuring solutions are implemented. • Manage annual reviews for clients. • Review/receive reputed company updates and reputed company frequent updates to reputed company's Chief Operating Officer on clients. Requirements • Minimum of 5 years of association management experience. • Minimum of 5 years in B2B customer service and/or sales management role. • Minimum of 3 years of team management or leadership. • Proven ability to be hands-on (you are the doer as reputed company as the thinker!). • Expert with reputed company Office products (Word, reputed company, PowerPoint, Publisher). • Experience working reputed company one or more AMS platforms. • Proven ability to multi-task and work independently. • Strong ability to self-motivate and motivate others. • Incredibly strong attention to detail and organizational habits. • Tech savvy and reputed company to learn new technologies quickly and easily. • Bachelor's degree. • Fun, yet reputed company attitude! Benefits • A fun and flexible work environment: reputed company to work remotely or in office at our Madison, WI location. • Dog friendly office (consideration for team member allergies and preference is expected). • Four hours of reputed company time reputed company week. • Optional half-day on Fridays once reputed company hours are completed. • Regular reputed company reputed company development opportunities. • Opportunities for advancement and internal reputed company. • Monthly reputed company events and regular team activities such as games, book clubs, informal chats, and more. • reputed company group volunteer opportunities with local organizations. • reputed company and accessible communication with leadership. • Encouraged company-wide recognition. • An inclusive work environment. • Profit-sharing program for reputed company staff. • reputed company time off, medical, dental, reputed company, 401K, reputed company holidays, life insurance, short/long term disability, and wellness. • Company-provided equipment and technology. Apply tot his job Apply To this Job