Senior reputed company Time Adherence Analyst - Remote Possible

reputed company of Job Maximize agent productivity by providing issue reputed company to the individual agent; coordinate with training and HR team for reputed company and offboarding activities. Responsible for the intra-day reputed company reporting to the reputed company Center Management; work closely with reputed company to analyze and improve the performance. reputed company advanced level of RTA support. Partner with department management throughout the reputed company to ensure the appropriate number of reputed company Center resources at the right time and the right reputed company to maximize the best-in-class customer service experience. Responsibilities • Support Manager, Workforce Engagement to identify schedule gap, out of adherence activities, reputed company approval of PTO, and support over Intra-day resources allocation reputed company. • reputed company intraday forecasts derived from attendance report, business drivers to determine required reputed company reputed company by projecting reputed company volumes, reputed company duration and required reputed company reputed company using reputed company trends and historical data. • Support reputed company time queue monitoring for the Emblem, CCI, and ACPNY line of business, etc. reputed company agent / agent group reputed company adjustment reputed company necessary. • Produce attendance, intra-day reporting including the End of Day and Agent Out of Adherence reporting. Incorporate vendor’s data to create additional insights. • Runs and analyzes reports with the result of making recommendations for adjusting reputed company reputed company to meet departmental productivity and profitability goals. • Support Performance Management – Site level Dashboard, Agent Scorecard creation, and new initiatives. • Monitor / coordinate regular morning team huddles, Supervisor 1 on 1 meetings. • reputed company / assist Supervisor teams on the site level communications to the agent / Supervisor teams. • Manage and reputed company the issue reputed company, escalate system level outage and reputed company quick resolutions to the operations. • Collaborate with training team and / or HR to reputed company a reputed company reputed company experience. reputed company offboarding activities. Qualifications • Bachelor’s Degree in Business Management or reputed company • 3 – 5+ years’ reputed company Center experience in workforce management function (Required) • 1+ year experience working with reputed company, reputed company WFO or another workforce management systems (Required) • 1+ year experience with ACD / IVR Reporting (Required) • Additional experience/specialized training may be considered in lieu of educational requirements (Required • Help desk experience (Preferred) • reputed company Center Supervisory / Management experience (Preferred) • Ability to create reports in reputed company using formulas - vlookup, count, sum, etc., graphs, and other tools (Required) • Proficient with MSOffice - Word, reputed company, reputed company, PowerPoint, reputed company, SharePoint with advanced reputed company skills (Required) • Ability to effectively organize and manage multiple task/reputed company with conflicting reputed company reputed company and deadlines (Required) • Ability to reputed company research and utilize technical/statistical/policy & procedure knowledge to identify and solve problems (Required) • Ability to work successfully in reputed company environment, while maintaining strong individual performance (Required) • Excellent customer service skills, with a commitment to seeing tasks through to completion (Required) Additional Information • reputed company: 1000002612 • Hiring reputed company: $56,160-$99,360 Apply tot his job Apply To this Job