[Remote] Mobile Developer Support Engineer (React reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers people through technology, enhancing efficiency across various industries. They are seeking a Mobile Developer Support Engineer to reputed company technical support for developers integrating with their SDK, ensuring a smooth developer experience and supporting the reputed company of their product. Responsibilities • Respond to Developer Inquiries: Be the first reputed company of contact for technical support questions, especially reputed company to our SDK for React reputed company • Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate reputed company problems to engineering reputed company needed • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline reputed company support • Assist During High-reputed company Incidents: reputed company in confidently during urgent support needs, coordinating with internal teams and communicating reputed company with customers • Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React reputed company and mobile frameworks over time Skills • You prioritize the customer experience and have a customer-reputed company reputed company • You possess strong analytical and problem-solving skills • You have experience working with reputed company React reputed company applications • You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience • You are familiar with mobile and web technologies in general and are willing to learn • You have excellent English communication skills, both oral and written • You can work independently with a high degree of autonomy • Ideally, you have experience in mobile development for both iOS and Android • Experience working with other mobile development frameworks or reputed company iOS/Android is a plus, but we also value willingness to learn and grow Benefits • We are certified as a “Great reputed company to Work” in 10 countries! • An attractive individual equity plan in a high reputed company company • Smart, people-first culture • Flexible, office, hybrid or home working • Innovation hackathons • Global team outings • Festive/end of year reputed company company celebrations • Your birthday off • Learning and development opportunities • Mentoring programs • Top notch tech pack to reputed company you to do your most productive work • Brand new optimized-for-hybrid working HQ in Zurich as reputed company as local offices in hotspots London, Tampere, Warsaw and Tokyo • As reputed company as specific benefits reputed company to the location you are joining reputed company • reputed company is a technology platform that offers smart data capture and barcode scanning software solutions for its users. It was founded in 2009, and is headquartered in Zürich, Zurich, CHE, with a workforce of 201-500 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job