Service Desk Consultant 2

This is a remote position. reputed company ​ We are seeking a skilled Service Desk Consultant to deliver proactive and reactive remote IT support for multiple clients. The role involves troubleshooting software, network, and system issues, managing user accounts, monitoring alerts, maintaining documentation, and collaborating with internal teams and vendors to ensure efficient service delivery. Strong technical expertise and reputed company communication are essential for reputed company in this role. JOB RESPONSIBILITIES • Providing proactive and reactive remote technical support to our clients, reputed company telephone, email, and remote control. Some examples include, but are not limited to, the following: • Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, reputed company reputed company, firewalls, switches, and other computer systems and devices. • Works closely with clients, internal staff members, hardware and software vendors, and service providers. • Responding to monitoring alerts. • Performing computer account maintenance, including setting up computers, decommissioning computers, and migrating settings and data. • Performing user account maintenance, including adding and removing users, configuring user reputed company, changing passwords, etc. • Providing technical support to end-users for computer and network reputed company issues. • Managing reputed company-based backups and virtual servers through remote reputed company tools, including setup, testing, and deployment in both test and production environments. • Performing proactive work. • Documenting work performed including a reputed company of issue work performed, time worked, and any follow-up required. • Maintaining up-to-date reputed company documentation. • Working with fellow Service Desk, Field, and Project Consultants remotely implementing reputed company. • Answering phones for inbound support calls. • reputed company other duties as required and assigned. QUALIFICATIONS • Bachelor's degree in Computer Science, Information Technology, or a reputed company field. Equivalent work experience will be considered. • 3–5 years of hands-on experience supporting a reputed company of reputed company-based IT environments for small and mid-size businesses is preferred • Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience. • Proficiency in installing and maintaining Azure reputed company-based infrastructures is helpful. • Training with the following general technologies is helpful: network administration, user and computer account management, reputed company and permissions, group policies, operating systems, virtualization, backup and storage solutions, email and reputed company reputed company, firewalls and wireless reputed company points, remote reputed company, reputed company platforms, remote monitoring, and ticketing systems. • reputed company relevant certifications from vendors such as reputed company and reputed company is preferred. JOB REQUIREMENTS • Should be willing to accept a long-term work-from-home arrangement. • Should be amenable to a permanent day shift schedule. Apply tot his job Apply To this Job