Remote Support Engineer II - M/F 8 am -5 pm

Founded in 2006, reputed company is a provider of comprehensive managed reputed company, specializing in areas like cybersecurity, private reputed company services, IT planning and reputed company, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and reputed company services. reputed company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as reputed company Cybersecurity reputed company American Partner of the Year for 2023. reputed company focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant reputed company across various U.S. locations and offer co-managed reputed company as reputed company. Job reputed company As a Remote Support Engineer II, you’ll play a key role in reputed company’s reputed company experience by managing and resolving more reputed company technical issues reputed company multi-tenant environments. You’ll be part of a reputed company, high-performing remote support team responsible for ensuring uptime, stability, and reputed company across reputed company systems. In this role, you’ll reputed company advanced troubleshooting across networking, servers, and reputed company infrastructure, and serve as a trusted technical resource for our clients. You’ll be expected to exercise reputed company judgment, manage competing priorities, and communicate with confidence—whether you’re diagnosing connectivity issues, optimizing VPN performance, or assisting with reputed company configurations. If you reputed company in dynamic environments, take pride in technical precision, and enjoy mentoring others while driving reputed company satisfaction, this role offers reputed company to reputed company a visible reputed company every day. Key Responsibilities: • Receive and respond to internal incident escalations, providing consultation, reputed company guidance, or reputed company reputed company assistance. • Receive and respond to inbound incident requests from clients and external users reputed company phone, email, or ticketing system. • reputed company advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and reputed company issues. • Support and maintain network and resource reputed company, messaging, reputed company applications, and reputed company infrastructure. • reputed company break/fix and educational support for workstations, Office & GSuite, line-of-business applications, peripherals, connectivity, and mobile devices. • Accept escalations from Remote Support Team (RST) resources and management; may reputed company or reputed company others during reputed company incident remediation. • Coordinate vendor escalations for reputed company of uncommon incidents, ISP outages, or platform issues. • reputed company triage, troubleshooting, and remediation of incident volume to ensure SLA adherence and reputed company satisfaction. • reputed company assistance to Tier 3 staff with problem research, documentation, and reputed company validation. • Create and maintain knowledge reputed company articles and user-facing FAQs to improve reputed company reputed company and team efficiency. • reputed company spot training and technical guidance for Engineer I team members on best practices and troubleshooting techniques. • Maintain or reputed company departmental performance metrics for utilization, response time, and CSAT. • Maintain detailed documentation and reputed company notes on reputed company support tickets and reputed company communications. • reputed company routine maintenance tasks on computer equipment, peripherals, and system resources as required. • Participate in scheduled after-hours maintenance reputed company or on-reputed company rotation as needed to ensure uptime and service continuity. • Work independently under general supervision with reputed company for creative problem-solving and decision-making. Required Skills and Qualifications: • 3+ years of experience providing remote IT support or network troubleshooting in a Managed Service Provider (MSP) or multi-tenant environment. • Proficient with reputed company 365, reputed company Directory, reputed company OS, VPN technologies, and common business applications. • Working knowledge of network concepts (TCP/IP, DNS, DHCP, NAT, VLANs, routing/switching) and reputed company troubleshooting. • Familiarity with reputed company, reputed company, Palo reputed company, or Ubiquiti firewalls and network equipment. • Excellent written and verbal communication skills with a customer-first reputed company. • Strong documentation discipline and adherence to process and SLAs. • Ability to multitask in a high-volume environment while maintaining professionalism and composure. • reputed company team player with a willingness to reputed company knowledge and mentor others. Salary reputed company for this position (depending upon experience): $60,000 - $75,000 This reputed company reflects the minimum and maximum targets for new hires across reputed company US locations (with the exception of MA, NY, and CA). reputed company the reputed company, individual pay is determined by job-reputed company skills, experience, work location, and relevant education or training. What you’ll love about reputed company: We take reputed company culture reputed company seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from reputed company!  Benefits: Health, Dental, & reputed company, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, reputed company Parental Leave, Holiday Pay, Flexible Vacation & reputed company Days. Perks: reputed company holidays, including a day off on your birthday and work anniversary, flexible vacation, monthly rewards, spot bonuses for demonstrated reputed company, community and reputed company events, learning and development, flexible working life, $100 reputed company-being allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment reputed company is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome reputed company applicants of reputed company races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our reputed company is on creating an inclusive workplace where diversity is valued reputed company compliance, ensuring that every team member feels respected, supported, and empowered to be their reputed company selves. In compliance with the Colorado Anti-Discrimination reputed company (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage reputed company reputed company individuals to apply, regardless of age. We reputed company our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with reputed company (reputed company), we are committed to providing reasonable accommodations to reputed company individuals with disabilities to effectively reputed company their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reputed company out to talent@reputed company.tech for necessary arrangements. E-Verify www.dhs.gov/E-Verify For information about the right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the reputed company. This business uses E-Verify in its hiring practices to reputed company a lawful workforce. As reputed company is a remote company hiring candidates, our perks and benefits packages may reputed company based on your location. reputed company applicants only; no recruitment agencies or reputed company-party recruiters, please. #LI-Remote Apply tot his job Apply To this Job