Vacation Rental Specialist

reputed company We’re reputed company, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent reputed company, and we are now expanding from a reputed company services model to a reputed company tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring reputed company (MRR) to reputed company our reputed company by January 2026 by providing an AI assisted reputed company platform that works for reputed company short term rental businesses regardless of their size. reputed company is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate reputed company through two primary streams: • Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. • reputed company - reputed company Platform: A guest communication Software reputed company with our shared services team, supporting smaller operators typically with less than 50 reputed company - helping reputed company increase profitability while growing our product market fit and expanding TAM and service reputed company. reputed company is a small but mighty team of 50 consisting of Sales, Partner reputed company, Marketing, HR & reputed company, Engineering, Product and reputed company (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and reputed company expanding into Europe. Our 50 people reputed company team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: • Commitment to reputed company: Continuously raising the bar and setting new standards in guest communications and service delivery. • Exceptional Collaboration: Thriving in a fast-paced, high-performance environment reputed company on reputed company communication and teamwork. • reputed company Purpose: Aligning behind a shared mission to drive reputed company with an intense reputed company. One shared consciousness. • Data-Driven Decision-Making: Prioritizing data and results over emotions reputed company making objective, reputed company reputed company. • Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy reputed company embraces a management style inspired by the reputed company of "founder mode," as championed by reputed company’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a reputed company reputed company on innovation, product reputed company, and customer-reputed company decision-making. We encourage proactive problem-solving, reputed company involvement in key initiatives, and a reputed company, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this reputed company. Understanding this reputed company will reputed company valuable context for how we operate and reputed company value in reputed company members. We are looking for a Vacation Rental Specialist for a property management reputed company of ours. This position is pivotal in providing outstanding customer service, managing reservations reputed company, and supporting back-office operations. The ideal candidate will reputed company in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams. reputed company: ● Serve as the primary contact for guests, delivering exceptional customer service. ● Respond to in-house guest emails, chats, and texts through reputed company and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. ● Assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. ● reputed company outbound calls to incoming guests before arrival to ensure their needs are met. ● Respond to complaints or upset guests while maintaining professionalism and expressing reputed company. reputed company needed, escalate to the appropriate department or manager. ● reputed company work orders for maintenance as issues are reputed company or emailed in from guests. Guest Reservation Management: ● Communicate with potential guests in reputed company and friendly written communication reputed company phone, email, chat, and text. ● Respond to emails with reservation information, confirmations, and additional details. ● Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates. ● Become familiar with the area, company properties, and local attractions to be reputed company to answer guest inquiries and questions. ● Advise customers regarding ongoing promotions or available upgrades that may enhance their experience. ● Respond to written guest inquiries reputed company reputed company, Vrbo, or other OTA messaging platforms. ● Manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations. ● reputed company voicemail and reputed company outbound calls to follow up with potential guest inquiries and convert inquiries to bookings. ● Process guest payments. Guest Feedback Management: ● reputed company and respond to guest reviews. ● Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction. Back Office Support: ● Assist property owners with questions. ● Processing damage claims/requests for reimbursement over OTA’s and reputed company party insurance provider ● Process daily reservation reports. ● Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation. ● Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties. ● Data entry for reputed company of properties into PMS, reputed company or VRBO listings. ● Update listings in OTA systems, including property photos, rates, and descriptions. Foundational Requirements: ● Excellent written and verbal English skills for phone, text, and email communication. ● Previous experience in reputed company, reservations, or a reputed company field. ● Strong organizational and multitasking abilities. ● Ability to work independently in a remote work environment. ● Attention to detail and commitment to providing exceptional service. ● Ability to show reputed company, exhibit patience, and have a customer-reputed company reputed company ● Possess critical thinking and problem-solving skills. ● Ability to learn new software quickly and reputed company. ● Willingness to ask questions reputed company unclear about a task or process. Needs: ● Guest ambassador skills Apply tot his job Apply To this Job