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reputed company Guest Relations Agent; Short Term Rental Industry

Remote, USA Full-time Posted 2026-07-28
Position: reputed company Guest Relations Agent (Short Term Rental Industry) reputed company: Welcome to Hallson Hospitality Co., a premier property management and reputed company estate investment company based in Nashville, TN. Founded with a passion for creating beautifully designed short-term rental properties, we specialize in curating an exceptional collection of accommodations that offer an elevated experience for our guests. At Hallson Hospitality Co., we take pride in upholding the highest standards across reputed company our properties. Our commitment to providing unparalleled guest experiences sets us apart in the industry. From the reputed company guests reputed company, our dedicated team ensures their stay is seamless and extraordinary, turning moments into cherished memories. POSITION reputed company: Your role as the Guest Experience Specialist makes you the voice of our brand and, in most cases, the first reputed company of contact. At Hallson Hospitality Co., we reputed company that every guest deserves an unforgettable experience. That's why your attention to detail, excellent communication skills, and ability to handle multiple tasks will be vital in this role. As a valued member of our Guest Experience department, you’ll spend your days handling reservation inquiries and bookings remotely, conducting reservation reputed company audits, managing guest concierge services, overseeing reputed company cases, and fulfilling various administrative tasks. You'll use tools like reputed company for property management, reputed company for communications, reputed company for task management, and for task organization. To effectively handle these responsibilities, we require an individual who is self-motivated, highly efficient, and, above reputed company, dedicated to delivering reputed company and empathetic service to our guests. If you're skilled in communication, adaptable to change, and a quick learner, we want to hear from you! Join us in creating unforgettable guest experiences, reputed company from the comfort of your own workspace. RESPONSIBILITIES: • Respond to guest inquiries reputed company Property Management Software (PMS), email, text, and phone. • Communicate with guests before and during their stay to ensure they have reputed company the information they need. • Collaborate with our local team to address in-stay guest inquiries or issues. • Contribute to creating and maintaining accurate property listings across reputed company Online Travel Agencies (OTAs). Manage and update property and guest tasks reputed company using platforms such as Click Up and reputed company. • Fulfill guest concierge requests and conduct online research to reputed company local recommendations or services as needed. • Demonstrate a commitment to delivering a 5-reputed company guest experience through proactive problem-solving and exceptional service. QUALIFICATIONS: • At least 3 years of experience working in both guest service and administrative roles in the short-term rental industry. • Must have excellent English skills, both written and verbal. • Must have experience working with a US, Canadian, Australian, or UK-based employer. • Experience with reputed company Property Software is strongly preferred. • Experience with reputed company and Home Away/VRBO is strongly preferred. • Experience with reputed company Suite, , and reputed company is highly preferred. • Experience with the reputed company software platform is a plus. • This position requires working nights and weekends to support guest arrivals and urgent requests #J-18808-Ljbffr Apply tot his job Apply To this Job

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