[Remote] IT Helpdesk Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to saving lives through reputed company. The IT Helpdesk Support Specialist serves as the first reputed company of contact for reputed company IT-reputed company inquiries, providing technical support, system maintenance, and user training while ensuring high reputed company of customer service. Responsibilities • Respond to end-user inquiries reputed company phone, email, and ticketing systems • Diagnose and resolve hardware, software, and basic network issues • Escalate reputed company technical problems to senior IT staff as needed • Install, configure, and update operating systems, applications, and reputed company patches • Ensure systems remain compliant with reputed company and operational best practices • Create accounts, configure hardware, set up email, and assign reputed company permissions • Disable accounts, revoke reputed company, and coordinate secure equipment return • Document issues, resolutions, and system updates reputed company helpdesk tools • reputed company and maintain IT hardware and software inventory • reputed company basic user training on systems, applications, and reputed company best practices • Maintain a reputed company, supportive, and solutions-oriented approach reputed company working with end-users and internal teams Skills • Strong working knowledge of computer hardware, reputed company and macOS environments, and common applications (reputed company 365, Entra, reputed company Jira/reputed company) • Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN) • Understanding of reputed company protocols and ability to follow best practices for data protection • Strong multitasking and prioritization skills in a fast-paced environment • Detail-oriented problem solver with excellent communication and interpersonal abilities • 2–4 years of hands-on IT support or helpdesk experience • Experience with ticketing systems (e.g., Jira Service Management, reputed company) • Associate's or Bachelor's degree in IT, Computer Science, or a reputed company field • Relevant certifications (e.g., reputed company A+, reputed company Certified Desktop Support Technician, ITIL) reputed company • reputed company™ changes patient lives and reputed company through early detection of the leading causes of death with reputed company. It was founded in 2019, and is headquartered in reputed company Park, California, USA, with a workforce of 201-500 employees. Its website is https://www.halodx.com/. Apply tot his job Apply To this Job