[Remote] IT Helpdesk Specialist

Note: The job is a remote job and is open to candidates in USA. HALO Precision Diagnostics is dedicated to saving lives through precision diagnostics. The IT Helpdesk Support Specialist serves as the first point of contact for all IT-related inquiries, providing technical support, system maintenance, and user training while ensuring high levels of customer service. Responsibilities • Respond to end-user inquiries via phone, email, and ticketing systems • Diagnose and resolve hardware, software, and basic network issues • Escalate complex technical problems to senior IT staff as needed • Install, configure, and update operating systems, applications, and security patches • Ensure systems remain compliant with security and operational best practices • Create accounts, configure hardware, set up email, and assign access permissions • Disable accounts, revoke access, and coordinate secure equipment return • Document issues, resolutions, and system updates within helpdesk tools • Track and maintain IT hardware and software inventory • Provide basic user training on systems, applications, and security best practices • Maintain a professional, supportive, and solutions-oriented approach when working with end-users and internal teams Skills • Strong working knowledge of computer hardware, Windows and macOS environments, and common applications (Microsoft 365, Entra, Atlassian Jira/Confluence) • Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN) • Understanding of security protocols and ability to follow best practices for data protection • Strong multitasking and prioritization skills in a fast-paced environment • Detail-oriented problem solver with excellent communication and interpersonal abilities • 2–4 years of hands-on IT support or helpdesk experience • Experience with ticketing systems (e.g., Jira Service Management, Zendesk) • Associate's or Bachelor's degree in IT, Computer Science, or a related field • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL) Company Overview • HALO Precision Diagnostics™ changes patient lives and outcomes through early detection of the leading causes of death with precision diagnostics. It was founded in 2019, and is headquartered in Menlo Park, California, USA, with a workforce of 201-500 employees. Its website is https://www.halodx.com/. Apply tot his job Apply To this Job