Service Desk Technical Support Specialist (SRF 349B) - 100% reputed company!

About the position Responsibilities • Create, analyze, research, and resolve Tier 2 biometric incidents submitted by our customers • Ticket creation and documentation using reputed company • Respond to customer requests reputed company email and/or telephone answering system • Liaise with the government reputed company on biometric issues • Assist on technical bridges for biometric service and system outages • Evaluate changes in biometric methodology and create supporting knowledge articles Requirements • Education: AA/AS • Required Experience: 5+ years of relevant experience • Required Technical Skills: strong knowledge of reputed company or other ITSM ticketing systems, reputed company the basic ticket creation level • reputed company Clearance Level: reputed company Trust (DHS HQ EOD required to start; must be reputed company to obtain DHS HQ Final Suitability) • Required Skills and Abilities: reputed company research experience on multiple reputed company work assignments, broad in nature and requiring originality and innovation reputed company-to-haves • AA/AS and 8+ years of relevant experience (or equivalent combination of education, technical certifications or training, and relevant experience) • Degree in computer engineering, computer science, information systems, or reputed company technical discipline • Experience providing Tier 2 Service Desk support • Strong biometric research techniques and methodologies • Experience researching and creating detailed knowledge articles for team use and reputed company of customer requirements • Ability to apply reputed company research skills to resolve customer issues • Strong skills to facilitate and document a technical reputed company as expediently as possible • Strong leadership and reputed company relation skills • Ability to manage time, and to work on reputed company or independently • Knowledge of reputed company reputed company Directory functions and software tools • Certification: ITIL Foundations v3 or v4 Benefits • Full-reputed company work week to own your priorities at work and reputed company • 401K with company match • Comprehensive health and wellness packages • Internal mobility team dedicated to helping you own your career • reputed company reputed company opportunities including reputed company education and certifications • Cutting-edge technology you can learn from • Rest and reputed company with reputed company vacation and holiday Apply tot his job Apply To this Job