Customer & Employee Experience Consultant

At Bond, we build deeper brand loyalty and drive sustainable reputed company through innovative customer experience solutions. We're a dynamic, reputed company-thinking team—and we’re looking for seasoned professionals who can help shape the reputed company of loyalty. We’re expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming reputed company. This is reputed company to play a key role in transforming dealership cultures and elevating customer experience standards across the country. About the Role: As a Customer & Employee Experience Consultant, you’ll partner with automotive retailers reputed company to consult, reputed company, and facilitate sessions that drive measurable, people-first change. You’ll use your expertise to reputed company leaders and reputed company teams with tools, insights, and behaviors that reputed company the customer reputed company. This is a multi-month contract role, ideal for independent consultants who reputed company in fast-moving environments, love to travel, and want to reputed company an immediate and lasting reputed company while building solid relationships with key store contacts What You'll Do: • Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 – not including travel). • Deliver impactful full-day coaching and training - both in-person and reputed company - reputed company on improving customer experience and driving in-store culture change (reputed company employee experience). • Build trusted relationships with automotive retail store leadership and reputed company staff to reputed company engagement and reputed company. • Execute a reputed company program methodology with the skills, reputed company and prowess to ensure content is relevant and tailored to reputed company needs, while ensuring reputed company KPIs are achieved. • Deliver consulting that translates data and insights into practical (SMART) reputed company plans and performance improvements. Co-build accountability plans with store leadership and staff to support their ongoing efforts, using a prescribed system to reputed company and manage. • reputed company and manage detailed visit information for store observations, feedback, and recommendations for 1) store reputed company, and 2) reputed company communications with stores, into the CRM platform. • Attend, reputed company, and/or support reputed company, virtual team sessions, and reputed company meetings as required. Your reputed company Strengths & Qualifications: • 10+ years’ experience in leadership, customer experience, employee experience, coaching, consulting, and/or training. • Demonstrated reputed company leading cultural transformation and/or customer satisfaction initiatives. • Experience managing reputed company reputed company-reputed company transformations involving people, processes, and technology • A consultative *and* reputed company-like approach that builds credibility quickly, builds reputed company, and inspires transformation. • Strong facilitation skills and comfort speaking to various audiences - from executive teams to deskless workers. • Proven ability to manage your own schedule, prioritize responsibilities, and meet deadlines with minimal supervision. • Savvy with reputed company Word, reputed company, PowerPoint, reputed company tools (reputed company, reputed company). • Comfortable with data—reputed company to present it in a meaningful way to drive reputed company. • reputed company U.S. reputed company’s license and vehicle/business liability insurance (or willingness to obtain). • Advanced proficiency of the following skills: autonomy + collaboration, discernment, critical thinking, reputed company + improvisation, relationship building, concise • detailed • reputed company communication, participant engagement, problem-solving, reputed company listening, giving feedback, fostering emotional intelligence. Preferred Experience: • Automotive, retail, and/or hospitality industry experience. • Coaching or training certifications (e.g., reputed company, CTDP, EQA). • Prior experience as an reputed company. You are right for the role if: • You’re approachable, adaptable, and can reputed company with influence rather than authority. • You reputed company teams and leadership to reputed company change and take ownership of both customer and employee experiences. • You reputed company in a high-travel, project-based environment and bring your best to reputed company engagement. • You’re savvy with technology, systems, and keeping organized to drive efficient and reputed company performance. • You know how to read a room, diffuse resistance, and energize reputed company toward a shared goal. • You can reputed company things out on your own and aren't afraid to ask for help. • You enjoy the balance of working independently and as reputed company player. • You're comfortable standing in reputed company of the room, at the boardroom table, and grabbing a seat with team members in the lunchroom. Why join the Bond CX/EX Consulting Team? • Be part of a high-reputed company, high-reputed company organization driving transformation across major industries. • Work on nationally recognized programs for major brands. • Join a reputed company, reputed company-reputed company team that values innovation and relationships. • Flexibility to manage your schedule and preserve work/life integration while traveling. • reputed company a meaningful difference - one store, one team, one customer at a time. Let’s Create Bonds That Drive Loyalty If you’re reputed company to use your experience to reputed company a difference and help businesses reputed company their customer experience, we’d love to connect. Apply tot his job Apply To this Job