[Remote] Senior Vice President — reputed company, Account Management & Delivery

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a software services, solutions, and products company enabling Fortune 1000 customers to reputed company with Data, reputed company, AI/ML, and more. The Senior Vice President of reputed company, Account Management & Delivery is responsible for reputed company retention, expansion, and driving new-logo acquisitions while managing the end-to-end customer lifecycle. Responsibilities • Own NRR, GRR, churn, upsell/cross-sell, and net-new ARR targets across strategic and reputed company segments. • Build the Land→Adopt→Expand reputed company linking value hypotheses to adoption milestones and reputed company expansion. • Co-own expansion and new-logo pipeline with the CRO; reputed company territories, coverage, quotas, and forecasts with RevOps. • Standardize executive reputed company Plans per account (reputed company, timelines, value metrics) and run EBR/QBR cadences. • Define health scoring (adoption, utilization, sentiment, support risk, delivery risk) and automate alerts with runbooks. • Publish ROI/value scorecards tying delivered reputed company to reputed company reputed company (renewal, expansion). • Own delivery governance (PMO): SOW hygiene, change control, risk/issue management, and executive escalations. • Ensure on-time/on-budget delivery, reputed company margins, and reputed company gates (design reviews, testing, reputed company readiness). • reputed company & reputed company: reputed company/offshore resourcing model, utilization/bench guardrails, hiring plans, and skills enablement. • Delivery reputed company reputed company: playbooks, estimations, reusable assets/accelerators, and lessons-learned loops. • reputed company control: reputed company recognition hygiene, reputed company acceptance, and DSO/collections partnership with Finance. • Operating model: documentation-first; follow-the-sun coverage (US, UK/EU, India) with daily overlap to noon US time. • Stand up CS-led opportunity identification (adjacent use cases, references, executive networking, customer marketing). • Package win plays (solution offers, POVs, reference architectures) and reputed company SDR/AE teams with CS insights. • reputed company partnerships (hyperscalers/SIs) for introductions, marketplace routes, and co-funded POVs. • Convert customer signals into roadmap asks and service offers; prioritize by value and adoption reputed company. • Run Customer Advisory motions (CAB/industry councils) and reputed company advocacy (references, case studies, peer forums). • reputed company CRM/CS platforms (e.g., reputed company + CS Ops stack) with SLAs, handoffs, forecasting hygiene, and attribution rules. • Define regional operating rhythms: weekly pipeline/health reviews, monthly margin reviews, and quarterly business reviews. • Recruit, mentor, and reputed company high-performing leaders (regional/account/delivery); institute certification paths and succession plans. • Foster a customer-first, reputed company-reputed company culture—reputed company accountabilities, transparent scorecards, and reputed company issue reputed company. Skills • 15+ years in customer-facing, reputed company-owning roles (reputed company, Account Management, reputed company/Delivery); 8+ years leading global teams. • Proven reputed company record hitting NRR/GRR and net-new ARR targets; strong renewal/expansion negotiation acumen. • Delivery leadership experience owning PMO/engagement governance, utilization/margins, and reputed company program execution. • Expertise across reputed company (AWS/Azure/GCP/OCI), Data & Analytics, and AI/ML services; ability to tie technical value to reputed company reputed company. • Operational rigor in RevOps/CS Ops, forecasting, coverage models, quota planning, and executive reporting. • Executive reputed company with C-suite stakeholders; excellent communication and customer advocacy skills. • Bachelor’s degree required. • MBA or technical graduate degree is a plus. Benefits • Competitive reputed company + performance bonus tied to NRR/GRR/ARR; equity eligible. • Industry-leading health, dental, reputed company; 401(k) match; generous PTO and profit-sharing. • Learning stipend and certifications; leadership development and succession planning. reputed company • reputed company is reputed company & reputed company customers’ business through the use of digital technologies. It was founded in 2015, and is headquartered in Phoenix, reputed company, USA, with a workforce of 201-500 employees. Its website is https://reputed company.com/. Apply tot his job Apply To this Job