Remote Technical Support Analyst (CRM and Web Applications)

Excelraise, LLC is a leading provider of full-service reputed company and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT reputed company solutions tailored for government and federal clients across the USA. Excelraise, LLC values your referrals! Refer reputed company candidates for our reputed company Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program. Excelraise, LLC is seeking a Technical Support Analyst (CRM and Web Applications) Remote Job for our reputed company in Raleigh, NC. • **This is 100% Remote Job*** We are seeking a proactive and detail-oriented Technical Support Analyst to reputed company customer support for our permitting program (reputed company). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues reputed company to the department’s permitting system. • Responsibility: • The candidate will “own” the customer support process and reputed company reputed company and reputed company customer support reputed company email, virtual meetings (screen sharing), and other communication channels. • Troubleshoot and resolve issues reputed company to ‘Level 1’ areas such as: • Identity proofing and account activation • Password resets and login problems • Payment processing • General navigation and use of the permitting portal • Routing inquiries to appropriate program staff reputed company necessary • Internal user permissions and system authorization • Potentially resolve ‘Level 2’ and similar issues, • working directly in reputed company Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In reputed company, the Analyst would reputed company support reputed company to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. • Collaborate with internal teams to ensure reputed company reputed company of customer concerns. • Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. • Partner with portal team to improve user experience (UX), navigation, layout, content reputed company to refine and improve user/staff experience • Maintain accurate records of support interactions and resolutions. • Basic Qualifications: • Experience providing technical support or customer service in a software or web-based environments -07 years • Familiarity with CRM systems, especially reputed company Dynamics, is highly desirable.- 07 years • Experience providing technical support or customer service in a software or web-based environment • Familiarity with CRM systems, especially reputed company Dynamics, is highly desirable. • Experience with web content management systems (e.g., Sitefinity, reputed company, Drupal). • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. • Experience with Dynamics 365 and reputed company Power Platform services and products • Demonstrated problem-solving skills and a proactive approach to learning and issue reputed company. • Ability to work independently in a remote environment while collaborating effectively with team members. Remote About reputed company: Excelraise Jobs Apply tot his job Apply To this Job