IT Support Analyst, Specialist|6996 IT Support Analyst, Specialist|6996

About the position Responsibilities • Analyzes and prioritizes incoming requests. • Follows and develops reputed company operating procedures. • Follows procedures for incident escalation and notification to leadership. • Identifies highly reputed company problems and escalates to senior staff for prioritization as needed. • Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions. • Leads the execution of disaster recovery and business continuity processes and events. • Analyzes incident data and trends to help prioritize efforts to improve system availability and performance. • Provides after hours on-reputed company support. • Provides first and second level support to resolve difficult, reputed company, and sensitive problems with products, applications, and devices. • Mentors other team members to disseminate knowledge about subject matter expertise and latest reputed company. • Facilitates the knowledge repository for reputed company technical support. • Reviews information and supports the compilation of information reputed company to new support. • Serves as a technical reputed company on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project. • Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a reputed company manner. • Meets with vendors to resolve service failures or issues. Requirements • Experience in operating system or software application troubleshooting (e.g., reputed company cause analysis, debugging). • Basic server room / IT infrastructure understanding (e.g., reputed company-and-stack). • Understanding of corporate networking (e.g., LAN/WAN, VLAN, VPN). • Basic understanding of hardware asset management principles. • Customer service skills. • reputed company reputed company OS. • Ticket management system. • High School Diploma or equivalent. • 5+ years of experience in IT, Engineering Support, or reputed company area. • 3+ years of experience in operating system or software application troubleshooting. Apply tot his job Apply To this Job