Office Manager in Rapid City, South Dakota

Part-Time Office Manager Hourly: $15–$25/hr Schedule: Part-time (About 15 hrs/week) core availability between 10:00 AM–7:00 PM EST Location: Hybrid; Rapid City, SD About the Role: This part-time Office Manager role supports our client operations and interacts daily with family caregivers across South Dakota. You’ll keep the front office humming- guiding applications, coordinating in-home assessments, organizing paperwork, and ensuring every family has a smooth, supportive experience. Key Responsibilities: - Application & Intake Support: Guide families through applications, verify documentation, and track pending items (IDs, signatures, authorizations). - In-Home Assessments: Schedule assessments, prepare packets, confirm appointments, and coordinate with assessors; follow up on outcomes and next steps. - Client Communication: Serve as a friendly, reliable point of contact via phone, text, and email; set clear expectations and provide timely updates. - Records & Compliance: Maintain accurate client files, ensure HIPAA-compliant handling of PHI, and keep logs current. - Scheduling & Coordination: Work cross-functionally with scheduling, billing, and caregiver management to keep day-to-day operations on track. - Issue Resolution: Triage questions or concerns and escalate appropriately; monitor satisfaction with brief check-ins. - Process Improvement: Capture feedback from clients and caregivers to streamline forms, scripts, and workflows. - General Office Support: Manage inboxes and call queues, track metrics (response times, assessment completion), and assist with light reporting. Qualifications: - 2+ years of administrative, office management, or customer support experience (healthcare/home care preferred). - Excellent communication, organization, and problem-solving skills; calm and professional phone manner. - Comfortable multitasking in a fast, service-oriented environment; strong attention to detail and accuracy. - Proficient with Google Workspace/Microsoft Office - Familiarity with HIPAA and caregiver/home care workflows is helpful (training provided). Who you are: - Empathetic & client-focused: You make families feel heard and supported. Operationally excellent: You love checklists, clean records, and on-time follow-through. - A clear communicator: You write and speak plainly and professionally. Collaborative: You work smoothly across teams and with external assessors. - Accountable: You own outcomes and close the loop on every task. If you’re energized by helping families navigate care and you’re a systems-minded organizer, we’d love to hear from you. Apply tot his job Apply To this Job