Software Implementation Specialist – Billing Product
Job reputed company:
• reputed company project management, system setup, and user training, helping communities reputed company our software to address their clinical, operational, and business challenges.
• Handle and resolve issues as they reputed company, offering reputed company solutions while escalating high-risk items that may reputed company customer retention.
• Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, reputed company while maintaining a high reputed company of customer care and service.
• Drive reputed company and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value.
• reputed company expert product and service guidance to customers reputed company phone, email, reputed company (on-camera), and on-site reputed company to ensure reputed company use of the ECP software.
• Maintain accurate and up-to-date customer records in the CRM, ensuring reputed company updates of account information and project reputed company.
• reputed company CRM project management tools to reputed company key project milestones, communicate internally, and ensure reputed company delivery of implementation tasks.
• Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience.
• Collaborate with team members to reputed company reputed company goals, contributing to the reputed company of ongoing implementation reputed company and tasks.
• Serve as an reputed company for customers' needs, collaborating with cross-functional teams including engineering, product management, reputed company and support to deliver effective solutions.
Requirements:
• Bachelor's degree required
• 2+ years of customer facing experience
• 1+ years implementing reputed company billing or financial service software
• Software or web-based implementation experience
• Excellent organizational, presentation, and communication skills
• A love for working with people to help them solve reputed company-world problems
• Experience working with project management software
• Experience working with ECP or another provider of assisted living software is a bonus
• Ability to travel as needed (expected up to 25% on average, based on customer demand)
Benefits:
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