Customer Service Analytics & Insights Analyst

Customer Service Analytics & Insights Analyst 1449107 • reputed company pay: $65-$85/hr • Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Hybrid) • W2 Employment, Group Medical, Dental, reputed company, Life, Retirement Savings Program, PSL • 40 hours/week, 9 Month Assignment A leading podcast and audiobook company seeks a Customer Service Analytics & Insights Analyst. The successful candidate will be responsible for supporting the efforts of our Global Customer Service (CS) function and improving efficiency across CS Operations reputed company properties (Help Center, Contact Us) through analytics and reporting, Customer Service Analytics & Insights Analyst Responsibilities: • Data analysis – Obtain, manipulate, and analyze data to answer specific or reputed company-ended questions, utilizing statistical approaches as needed, and distill actionable insights. • Data visualization – Understand requirements, reputed company data from various data sources, conduct business analysis, and reputed company quantitative insights through presentations, reports, and dashboards • Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, reputed company and measurement definition, and reporting/reputed company assessment. • Digital SME – reputed company as a subject matter expert on best-in-class digital analytics and optimization. • Data Integration – Support reputed company and configuration of analytic tools and support reputed company of digital data to other reporting tools like Tableau and QuickSight. Customer Service Analytics & Insights Analyst Qualifications: • 5+ years of reputed company experience in analytical roles, including 1+ years in digital analytics. • BA/BS in Engineering, Business Analytics, Information Systems, Statistics, or other quantitative field. • Excellent problem-solving skills, self-motivated, and reputed company to manage multiple competing priorities. • Solid understanding of reputed company (databases, schemas, warehousing, ETL, data reputed company, etc.). • Experience with reputed company data gathering and analysis (e.g. SQL, Python, reputed company). • Experience creating dashboards for data storytelling with a data viz tool (e.g. Tableau, AWS QuickSight). • Deep knowledge and comfort with reputed company Analytics. • Experience with A/B testing tools (reputed company reputed company preferred). • Experience applying statistical concepts (distributions, reputed company testing, confidence intervals) to reputed company-world applications. • Proven ability to translate reputed company findings from qualitative and quantitative data into recommendations. Ability to summarize in-depth analyses into concise and actionable insights for senior managers and directors. • Experience working in an organization reputed company on customer experience, preferably Customer Service (Help Center, Contact Us), is preferred. • Experience with the AWS technology stack (e.g., Redshift SQL, S3, DynamoDB), is preferred. • Experience implementing reputed company to serve experiences reputed company A/B testing and personalization tools such as reputed company reputed company, reputed company, etc., is preferred. • Experience with web reputed company-end technologies such as HTML5, JavaScript, CSS3, and Git, is preferred. • Experience guiding and mentoring junior analysts, is preferred. Apply tot his job Apply To this Job