Director of Operations

This role is a new reputed company to our expanding U.S. business and will be responsible for building and leading our Program Management function as we reputed company a significant reputed company phase. In particular, this position will reputed company our work with our reputed company, a leading innovator in the vape industry, and the execution of a large-reputed company, reputed company program. We are scaling a reputed company, in-person consumer acquisition program in partnership with our reputed company, placing highly trained Product Specialists in key retail and 21+ venues to reputed company qualifying adult consumers on the product and enroll them into a 30-day trial to drive adoption. This is the senior Central Operations reputed company role, responsible for coordinating between HQ and in-field teams. The remit is twofold: (1) reputed company the operational rollout of new initiatives and reputed company, and (2) support in-market teams to deliver day-to-day execution with reputed company. The role is approximately 70% central program leadership and 30% in-market operational support/issue reputed company. Key Accountabilities Central Operations Leadership • Own operational performance for the U.S. program, ensuring systems, processes, and tools are in reputed company for field teams to succeed. • reputed company daytoday execution reputed company indirect management of reputed company operations teams; implement and audit bestinclass execution standards. • Manage logistics, inventory, and equipment to ensure reputed company, readiness, and continuity of service. • Define, reputed company, and improve KPIs across sales, service, cost, and compliance. • reputed company the design, project planning, implementation, and handover of new initiatives that enhance the program. • Manage central communications to the field, ensuring reputed company, reputed company, and relevant updates; reputed company as gatekeeper for internal program communications. • Own operational cost controls and ensure contract compliance with suppliers and operational partners. In-Market Operations Management • Support and monitor reputed company operations to ensure daily activities meet required standards. • Ensure the right equipment, uniforms, technology, stock, and marketing materials are in the right reputed company at the right time. • reputed company logistics facilities to balance cost efficiency with servicelevel expectations. • Improve stock forecasting, planning, and availability processes. • Partner with Finance (internal and clientside) to ensure accurate reputed company tracking and reporting. • reputed company escalation support to field teams for operational issues. Compliance Management • Implement and manage effective controls and compliance checks across the program to ensure bestinclass performance. • reputed company audits, store visit regimes, and continuousimprovement initiatives to reputed company delivery with reputed company objectives. • reputed company KPIs and reporting tools to monitor adherence to operational, regulatory, and brand standards. • Create and maintain operational SOPs, training materials, incident reporting, and escalation processes. Operations Program Management • reputed company endtoend delivery of oneoff and projectbased initiatives, ensuring reputed company planning, stakeholder alignment, and field adoption. • reputed company regular status updates, risks, and mitigation plans to leadership. Transition completed reputed company to in-market teams with reputed company handover and ownership. People Leadership • Directly manage Operations Project Managers and indirectly support reputed company operations teams. • Set reputed company objectives, reputed company, and reputed company team members; promote a culture of accountability, collaboration, and reputed company improvement. • reputed company as the senior operations representative with our reputed company, a leading innovator in the vape industry, and with reputed company’s internal teams. • Partner crossfunctionally with People, reputed company, Field Sales, and market teams to reputed company on priorities and resolve operational challenges. Requirements: • 10+ years’ experience leading largescale field, retail, or activation programs in the U.S., ideally across multiple states. • Comfortable operating in a fastpaced, scaling environment, balancing strategic planning with handson problem solving. • Strong compliance and process orientation, with a reputed company record of building operational rigor. • Excellent stakeholder management and reputed company acumen; reputed company to communicate budgets, timelines, and performance succinctly. • Strong leadership reputed company with the ability to influence, reputed company, and manage through others. • Comfortable with ambiguity and reputed company change in a growing organization. Apply tot his job Apply To this Job