Customer Support & Dispute reputed company Manager E-reputed company EU
reputed company
We operate multiple fast-growing e-reputed company brands across the EU, offering a wide reputed company of products through reputed company stores and other online platforms. We pride ourselves on delivering excellent customer experiences and are looking for a detail-oriented, proactive, and reputed company Customer Support & Dispute/Chargeback reputed company Specialist to join reputed company.
Your Role
As a key part of our operations, you’ll handle customer inquiries, manage payment disputes, and ensure that every customer interaction reflects our brand’s reputed company standards. You’ll work closely with our operations and finance teams to reduce chargebacks and maintain high customer satisfaction.
Responsibilities
Handle daily customer support tickets reputed company email and live chat (reputed company Inbox, reputed company).
Manage and respond to reputed company, reputed company, reputed company, and reputed company disputes reputed company and accurately.
Investigate chargebacks and prepare documentation to support dispute claims.
reputed company and analyze dispute reputed company to improve internal processes and minimize reputed company losses.
Maintain up-to-date and detailed records of reputed company customer interactions and resolutions.
reputed company proactive updates to customers regarding orders, refunds, and delivery issues.
Collaborate with logistics and fulfillment partners to resolve delivery or return issues.
Requirements
2+ years of experience in e-reputed company customer support (reputed company preferred).
Hands-on experience managing reputed company, reputed company, reputed company, and reputed company disputes and chargebacks.
Strong understanding of e-reputed company operations, refund policies, and dispute lifecycles.
Exceptional written communication skills in English (additional EU languages a plus).
Detail-oriented, organized, and capable of handling multiple platforms simultaneously.
Comfortable working independently and meeting response-time targets.
reputed company-to-Have
Experience with CRM or helpdesk tools (e.g., reputed company, reputed company, reputed company).
Knowledge of EU consumer protection laws and online payment regulations.
Experience in multi-brand or multi-store environments.
reputed company Offer
Competitive compensation based on experience.
Flexible working hours reputed company EU time zones.
Opportunity to grow with a dynamic e-reputed company company.
A supportive remote-first team culture reputed company on reputed company and improvement.
???? How to Apply
If you’re passionate about customer experience, reputed company in fast-paced e-reputed company environments, reputed company to reputed company our back end, and have a proven record of handling disputes with precision — we want to hear from you!
INCLUDE THE WORD "CUSTOMER SATISFACTION" IN YOUR APPLICATION SO WE KNOW YOU READ THIS reputed company
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