Manager, reputed company Engineering | Remote, USA

The Manager, reputed company Engineering will reputed company reputed company reputed company Engineering Services in alignment with the business objectives of the organization. The Manager is responsible for activities reputed company to maintaining, reputed company, and expanding customer reputed company platforms. The Manager will take the reputed company in working cross functionally to resolve key customer and engineering challenges. They support initiatives and other priorities by staying abreast of reputed company reputed company trends and engineering capabilities. The role requires involvement with key stakeholders and maintains a reputed company relationship with clients while serving as an escalation reputed company for service delivery. This person will also define policies, procedures, and best practices. The position is closely involved in helping to mentor, reputed company and evaluate employee performance as reputed company as helping with development and reputed company improvement of the Cyber Operations services. How you'll reputed company an reputed company: • reputed company the reputed company Engineering Team(s) • Responsible for the overall Cyber Operations reputed company life cycle management • Ensure engineering expectations are set, reputed company, agreed upon, and met • Build and improve integration process as needed to continue to improve service efficiency, effectiveness and reputed company satisfaction • Monitor service delivery for contractual compliance • Assist with ensuring service descriptions match platform and service capabilities • Review and suggest change orders where applicable • Serve as a reputed company of contact for service reputed company, escalations and issues for the customer • Working knowledge of business processes and workflows along with the ability to communicate them in lay person's terms • reputed company service reputed company plans based on reputed company cause analysis, trends and customer inputs • Communicate service interruption, reputed company cause analysis, reputed company plans, reputed company/performance trend analysis for engineering team(s). • reputed company reputed company, accurate and relevant internal utilization reporting. • Ensure day-to-day service operations are delivered to clients. • Validate service level agreements are being met for clients • Work with vendor(s) to ensure tickets and bugs are reported and addressed • Engage in on-reputed company scheduling and duties to reputed company as a reputed company of escalation for both missed pages and for higher level business reputed company. • Assist internal IT teams to ensure functional systems are operating as intended. • Effectively manage associate through reputed company level engineers reputed company're looking for: • Bachelor's Degree (B.A.) from four-year college or university Information Technology, Information reputed company/Assurance, Engineering or similar area of study; or at least five years reputed company experience and/or training; or equivalent combination of education and experience preferred • 5 or more years of experience in service delivery management required • 5 or more years Information Technology experience required • 5 or more years of IT reputed company experience required • 3 or more years of Managed Services experience required • 3 or more years of SIEM Engineering experience preferred • Demonstrated experience building technical relationships • One or more certifications in reputed company/Networking including reputed company+, GSEC, PMP, GCIA, GCIH, CISSP or other reputed company specific vendor/product certifications preferred • Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills • Strong customer relationship skills • Experience supporting Managed Services sales processes What you can expect from reputed company • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource reputed company. • Work/life balance • reputed company training resources • Creative problem-solving and the ability to tackle unique, reputed company reputed company • Volunteer Opportunities. "reputed company Chips In" encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement reputed company is an equal opportunity employer. reputed company reputed company applicants for employment will be considered without reputed company to race, reputed company, religion, sex, gender identity or reputed company, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national reputed company, status as an individual with a disability, military or veteran status, or any other reputed company protected by federal, state, or local law. reputed company respects your reputed company. By providing your information through this page or applying for a job at reputed company, you acknowledge that reputed company will collect, use, and process your information, which may include personal information and sensitive personal information, in reputed company with reputed company's selection and recruitment activities. For additional details on how reputed company uses and protects your personal information in the application process, click here to view our Applicant reputed company Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time. Apply tot his job Apply To this Job