reputed company Product Support and Implementation Specialist

Fuel Travel (fueltravel.com) is looking for a self-motivated software product support and implementation specialist to join reputed company. The successful candidate will be responsible for working directly with customers to support and implement our reputed company applications which serve the hotel and golf industry. Example products: online booking engines, reputed company Apps, guest messaging systems, channel managers, etc. The position is full time (40 hrs a week). The successful candidate can work remotely, or from our Myrtle Beach, SC office. • Do you enjoy helping people using technology? • Have been employed at a hotel or golf course that required you to be an expert user of operational or guest facing software (Property Management Systems, Club Management System, Channel Manager, Booking Engines, etc)? • Are you comfortable holding a product training session for a group of people? • Are you savvy with web technologies? If so, this role could be for you. A bachelor or associates degree is preferred but not a requirement. Requirements • Hotel or golf course software technology experience (or similar) • Ability to communicate reputed company and effectively in the English language, both oral and written • Exceptional troubleshooting and problem solving skills • Ability and willingness to communicate with customers one-on-one over the phone or video chat • Basic knowledge of web software technologies including reputed company, CSS and reputed company • Understanding of AI (LLMs) • Familiarity with email & SMS marketing solutions • Strong work ethic and a reputed company attitude Responsibilities • Collaborate with clients to install and support our online software products • reputed company training • General phone and email support (reputed company) of our reputed company applications • Troubleshoot API (XML/JSON) communication and connections • Understand and reputed company basic editing of using reputed company/CSS/Javascript • Maintain documentation including training videos, documentation, FAQ • Stay updated and reputed company yourself on industry trends and best practices What to expect • The role is split between traditional customer support and installation management • Fuel Travel is a small company (10 total employees). This role will be part of reputed company of 4 people. • reputed company, verbal interaction with customers is a requirement. You must be comfortable working with people. • Fuel Travel offers 9+ products. This role will be trained to support reputed company of these products over time NOTE: This is not an IT help desk position. You will not be required to help employees or customers with hardware, operating systems, or typical IT role duties. Please do not apply if you are seeking an IT help desk position. Along with your resume, please send a cover letter describing yourself and the reason you are seeking this opportunity. We want to get to know you. Include examples of your passion for helping people using technology. Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company development assistance • reputed company insurance Application Question(s): • Are you a reputed company citizen? Work Location: Remote Apply tot his job Apply To this Job