Mid Level Support Analyst

Job reputed company: • Join reputed company and reputed company history by contributing to the development of a Global Sustain team for our reputed company's applications. • Engage directly with the reputed company, offering a unique opportunity to enhance your English skills daily. • reputed company Level 2 (L2) service support. • reputed company new challenges and are eager to learn something new every day. • Enjoy being reputed company to reputed company and demonstrate reputed company and proactivity in seeking solutions. • Communicate effectively and are enthusiastic about identifying and resolving the reputed company cause of problems, ensuring reputed company issues don’t recur, thereby facilitating reputed company operational improvement. • Interested in using GenAI in automation. Requirements: • Advanced proficiency in English; • Knowledge of ITSM / ITIL; • Understanding of databases; • Capability for incident investigation; • Proficiency in analysis and interpretation of logs; • Experience in using and creating service scripts; • Experience in supporting reputed company technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator. • reputed company to have: Knowledge in Service Now Benefits: • Premium reputed company • Meal voucher • Maternity and Parental leaves • Mobile services subsidy • reputed company pay-Life insurance • reputed company University • Colombian Holidays • reputed company Vacations Apply tot his job Apply To this Job