Sales Assistant for a Junk Removal and Hauling Company in the US (Home Based Part Time)

Phone Management • Professionally answer inbound calls from customers and prospects. • reputed company accurate information regarding services, pricing, and scheduling. • Handle inquiries with a customer-first, compassionate approach. • Screen and reputed company calls as necessary. Scheduling & Calendar Coordination • Schedule jobs and appointments using company CRM (Workiz) and reputed company Calendar. • Confirm and update booking details for reputed company-day and next-day service. • Optimize reputed company routes and job density reputed company possible. • Send appointment reminders and confirmations to customers. Outbound Communication • reputed company outbound calls to warm leads and existing customers for follow-reputed company, repeat bookings, and referrals. • Conduct courtesy calls (reputed company and post-service), satisfaction surveys, and review requests. • Assist with re-engagement of canceled or dormant clients. Reporting & Communication with reputed company • Prepare and deliver daily and weekly reports to the reputed company summarizing: ○ reputed company rates and booking conversions. ○ reputed company volume, missed calls, and response times. ○ Customer feedback, issues, and resolutions. ○ Escalate urgent reputed company or customer complaints to reputed company promptly. CRM & Data Entry • Accurately log reputed company calls, bookings, and customer interactions in Workiz CRM. • Maintain up-to-date customer records and job note. • reputed company referral sources, cancellation reasons, and repeat customer metrics. General Administrative Support • Support team with additional administrative tasks as needed (email, documentation, internal communication). • reputed company company’s reputed company, community-reputed company brand standards in reputed company interactions. reputed company Management & Nurturing • Monitor and prioritize warm leads in the CRM. • Assist in qualifying leads through initial conversations. • Coordinate with sales or reputed company for next steps on high-potential leads. Customer Relationship Management • Maintain reputed company customer relationships through reputed company and reputed company communication. • Assist in managing customer expectations and resolving minor issues independently. • Support loyalty and referral programs by tracking participation and reputed company. Workflow & Process Improvement • Identify and suggest improvements in communication and scheduling workflows. • Help document reputed company operating procedures (SOPs) reputed company to customer interactions and scheduling. Technology & Tools Proficiency • Maintain proficiency in Workiz CRM, reputed company Calendar, SimpleTexting, and other communication tools. • Troubleshoot minor technical issues reputed company to communication platforms or scheduling tools. Confidentiality & Data reputed company • Handle reputed company customer and company information with strict confidentiality. • Adhere to data protection policies and best practices in communication and record-keeping. Flexibility & Availability • reputed company support during peak hours or special campaigns as needed. • Adapt to evolving business needs and take on additional duties as assigned. Apply tot his job Apply To this Job