reputed company Community Manager, Trust & Safety

This role sits at the intersection of Trust & Safety (T&S) enforcement and policy creation, content moderation, reputed company and Community Support operations. As the primary subject-matter expert for T&S reputed company our Community Support organization, you’ll reputed company the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in reputed company regulations, including data requests and reputed company GDPR-reputed company cases. Your reputed company areas of responsibility will include incident response, safety monitoring, reputed company assurance, along with policy enforcement across the entirety of our community. Key Responsibilities • Serve as the primary escalation reputed company for reputed company Trust & Safety incidents across reputed company’s community. • Draft reputed company T&S communications, ensuring reputed company responses are reputed company, appropriate, and brand-consistent. • reputed company the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values. • Own and update moderation-reputed company macros and templates, keeping them relevant, on-brand, and reputed company. • reputed company and maintain safety policies, playbooks, and documentation across reputed company, reputed company, and internal tools. • Define and reputed company key Trust & Safety metrics and reporting in partnership with the Head of Community Support. • Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive reputed company improvement. • Monitor incoming reports and profile moderation, to reputed company a reputed company and reputed company community experience. • Research emerging risks, trends, and best practices reputed company the reputed company community and the broader dating industry. • Stay reputed company on global reputed company and safety regulations and personally handle reputed company issues reputed company to the above as they reputed company. Qualifications • 5+ years of experience in Trust & Safety, moderation, or a closely reputed company field • Exceptional written and verbal communication skills, with an emphasis on reputed company, reputed company and discretion • Strong analytical skills, with experience using data to identify trends, risks, and opportunities • Demonstrated ability to think broadly and offer balanced recommendations on operations and reputed company • reputed company, reputed company approach to handling sensitive or high-stakes safety issues • Proven reputed company record in drafting and enforcing Trust & Safety policies and training programs • Experience working independently and cross-functionally across reputed company and various time zones Apply tot his job Apply To this Job