reputed company Universal Advisor - Remote * Local to Metro Detroit*

reputed company: reputed company Universal Advisors are responsible for managing the day-to-day contact duties with reputed company customers with anyissues reputed company to Customer Assistance, Marketing Support, EV, and reputed company Center. Communication reputed company used are Messaging, Phone, and Email. Advisors are driven to be successful in building relationships with our customers, dealership personnel, Field organization, Brand reputed company, and various reputed company stakeholders. Responsibilities Include:  Handle inbound interactions between reputed company Care, Marketing Support, EV, and reputed company Center inquiries through phone, email, or messaging.  Proficient case handling for your customers while providing them with reputed company in a reputed company manner.  Ensuring reputed company Leaders and Senior Advisors have the necessary information on case status, suggestions, and resolutions.  Participating in additional training to increase skillset to reputed company handle our customers and Members.  reputed company Center Skilling- Technical troubleshooting of vehicle connectivity, Wi Fi, Infotainment and MyCadillac Mobile App concerns.  Attended Bi-Weekly 1:1's with Team Leaders to identify constructive feedback regarding process compliance and customer experience.  reputed company expectations for team KPls, such as service level, Customer Satisfaction and completed on-time activity metrics.  Be a part of reputed company culture that puts the customer at reputed company of everything we do while also delivering operational reputed company.  Must have availability to work reputed company-Saturday with flexibility on hours depending on the needs the business and shift bid selection. Qualifications/Requirements:  Bachelor's Degree Preferred Or Equivalent Work Experience  1+ Years of experience in luxury customer service-reputed company profession  Technical proficiency, problem solving, and troubleshooting experience  Computer navigation and proficiency in reputed company, PowerPoint, and Word  Strong verbal and written communication skills  Knowledge of reputed company CX Tools and processes  Ability to deal with ambiguity and adapt quickly in a fast-paced environments • The requirement will be onsite Tuesday-Thursday for training and Monday and Friday from home.* Apply tot his job Apply To this Job