[Remote] L2 NOC Security Engineer

Note: The job is a remote job and is open to candidates in USA. NETSYNC is seeking a Level II NOC Security Engineer to join their Network Operations Center (NOC) team. The role involves providing advanced troubleshooting and security incident response while supporting a diverse mix of enterprise customers in a fast-paced managed services environment. Responsibilities • Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC) • Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama • Perform firewall rule reviews, rule creation, and policy optimization • Conduct packet captures and deep-dive traffic analysis • Respond to and triage security-related alerts and incidents • Validate and troubleshoot VPN tunnels (site-to-site and remote access) • Perform HA failover checks and system health monitoring • Review and analyze logs, syslog feeds, and SIEM outputs • Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity • Collaborate with Enterprise Networking, Collaboration, and Datacenter teams • Assist with LogicMonitor alerts and proactive device checks • Manage incidents, requests, and escalations in Freshdesk • Provide clear, professional communication to customers and internal teams • Document troubleshooting steps and environment-specific knowledge • Collaborate with L3 Security and Professional Services on escalations • Participate in configuration audits and best-practice initiatives Skills • Extensive hands-on experience with Cisco FTD/FMC • Extensive hands-on experience with Palo Alto firewalls/Panorama • Strong understanding of routing/switching fundamentals • Experience troubleshooting enterprise environments • Strong customer-facing communication skills • Experience with packet-capture tools • Experience troubleshooting VPN, NAT, ACL, and HA issues • Ability to work in a 24x7 NOC and join after-hours rotations • Strong documentation and ticket hygiene • Experience with Fortinet FortiGate (bonus, not required) • Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella • Experience supporting multi-customer environments • Understanding of ITIL workflows Benefits • Medical • Dental • Vision • Life • PTO • 401 company match Company Overview • Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others. It was founded in 2002, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.netsync.com/. Company H1B Sponsorship • NETSYNC has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job