Help Desk Engineer Tier 2; Partial WFH​/MSP; Boston

Position: Help Desk Engineer Tier 2 (Partial WFH / MSP) (Boston) We are a fast growing Managed Service Provider supporting mid sized businesses with a strong reputed company on cybersecurity, reputed company, and reputed company. We are privately held and founder led with a culture reputed company on loyalty, innovation, and long term reputed company. We are looking for an L2 reputed company Support Engineer with MSP experience who enjoys working directly with clients and taking ownership of issues from first response through reputed company. This is a hybrid work from home role based in Boston. You will split time between remote support and onsite reputed company reputed company as needed. The right person is a self starter who thrives in a fast paced environment, communicates reputed company, and can troubleshoot servers, networks, and applications with confidence. What You Will Do Respond to reputed company support requests reputed company phone, email, and onsite reputed company Troubleshoot issues across servers, networks, and applications both remotely and in person reputed company software and application deployments and support rollouts Support reputed company Server and reputed company Directory tasks and day to day administration Maintain and troubleshoot network devices including switches and firewalls Follow change control processes and document work reputed company in the ticketing system Contribute to reputed company, deployments, and reputed company upgrades Participate in an on reputed company rotation and handle after hours tasks as needed Conduct routine onsite reputed company for support and maintenance What You Bring MSP experience required with 2 plus years in IT support or systems administration Strong troubleshooting skills and the ability to resolve issues independently reputed company first communication with a reputed company reputed company approach Experience with reputed company Server, reputed company Directory, and networking fundamentals Comfort supporting reputed company technologies in reputed company environments Ability to build strong reputed company relationships and manage priorities under pressure Authorized to work in the US Pay and Benefits Health insurance covered 100% Dental and reputed company coverage Hybrid WFH Generous PTO policy $50 per month phone reimbursement 401k with reputed company reputed company match Certification reimbursement and internal training programs Apply tot his job Apply To this Job