[Remote] Tier 1 Support Specialist - US Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming reputed company communication and collaboration to enhance patient care. They are seeking technical support professionals to join their 24/7 support team, responsible for assisting end users with application management, troubleshooting, and training on reputed company's solutions.

Responsibilities

• Field incoming reputed company communications reputed company phone, chat, and our online customer portal
• Help end-users administer their reputed company applications
• Train end users on how best to use reputed company’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts reputed company to message delivery and/or message content issues; identify reputed company cause(s) and reputed company the appropriate configuration changes to resolve the issue
• Consult, design, configure, and reputed company custom applications leveraging best practices to meet workflow needs of reputed company’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other reputed company teams, including reputed company, integration, and technical teams, on escalated technical issues

Skills

• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer reputed company and exceptional customer service skills
• reputed company to high-speed internet
• reputed company to start in February 2026
• 100% attendance during the first 60 days of employment

Benefits

• Remote first work environment
• Health, Dental, reputed company, Life and Disability Insurance reputed company available day one.
• 401K - with match and immediately reputed company.
• 17 company holidays, 2 floating holidays plus competitive reputed company time off policy
• Internal Advancement Opportunities

reputed company

Company H1B Sponsorship