[Remote] Technical Support Specialist, Device Management

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance, streamlining various workforce systems. The Technical Support Specialist will support customers by resolving issues related to Rippling's products, ensuring a seamless experience and contributing to improvements in service delivery.

Responsibilities

• Responsible for supporting our Rippling customers and resolving issues related to our products
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products
• De-escalate and resolve issues by leveraging platform and industry expertise
• Become a product expert - you'll be a go-to resource for both customers and coworkers
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management
• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency

Skills

• Bachelor's degree
• 0-3 years of work experience, not necessary in a client facing role
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Strong ability to critically think to make effective decisions and solve complex problems
• Organizational skills and experience improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities
• Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling
• Working knowledge of macOS, Windows, and mobile device ecosystems
• Understanding of endpoint security, encryption, and compliance principles
• Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time
• Excellent communication and customer service skills in a technical environment

Benefits

• Competitive salary
• Benefits
• Equity

Company Overview

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