[Remote] Associate Software Engineer - Remote

Note: The job is a remote job and is open to candidates in USA. Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. The Associate Software Engineer is responsible for aiding in the development and maintenance of a technology portfolio, assisting in designing and developing back-end services to support data-centric applications.

Responsibilities

• The Associate Software Engineer is responsible for aiding in the development and maintenance of a technology portfolio
• Under the guidance of more experienced software engineering team members, the Associate Software Engineer assists in designing and developing back-end services to support data-centric business, clinical, and analytic applications or databases
• These applications may involve cloud computing, big data, mobile technologies, data science, data warehousing, or machine learning, using state-of-the-art software development tools and frameworks
• The Associate Software Engineer works closely with the engineering, platform, and solutions teams to develop and support applications as required by business and practice
• Participation in DevOps, Agile, and continuous development and integration frameworks is expected
• The role involves programming in high-level languages and utilizing deployment automation and configuration management tools
• Additionally, the Associate Software Engineer contributes to documenting processes and source code and uses system knowledge and prescribed guidelines to troubleshoot, analyze system issues, and propose resolutions
• The Associate Software Engineer plays a role in developing secure, scalable, and reliable software and data solutions by collaborating across technology teams, adhering to established technical standards, and applying best practices
• Responsibilities include participating in code reviews, supporting delivery processes with an emphasis on quality and system integrity, and communicating effectively with diverse audiences
• The role requires an understanding of software and data delivery processes, including fundamental knowledge of security, integrity, auditability, and system recoverability
• Continuous learning and staying current with evolving technologies and industry trends is expected
• The role may also require providing 24/7 on-call support

Skills

• Bachelor's Degree in Computer Science/Engineering or related field
• Or an Associate's degree in Computer Science/Engineering or related field with 1 year of related experience
• Or a high school diploma plus 4 years of experience
• Completion of a Mayo internship may fulfill the requirement for 1 year of experience
• Will consider a bachelor's degree in an unrelated field if accompanied by professional retraining certification
• Must possess a strong technical aptitude for designing and implementing software solutions
• Ability to take responsibility and accountability for own activities
• Possesses ability to multi-task and prioritize issues appropriately
• Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams
• Evidence of strong communication and organizational skills
• May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance
• Prefer education in or experience with modern development frameworks
• Professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Agile software development techniques
• Experience configuring core ServiceNow components, including forms, fields, business rules, client scripts, UI policies, and Flow Designer
• Familiarity with major ServiceNow modules such as ITSM, CMDB, CSDM, HRSD, and Employee Center
• Ability to translate business requirements into scalable, supportable platform enhancements
• Basic understanding of data structures, integrations (REST/SOAP), and data quality practices—especially for CMDB and HR workflows
• Awareness of ITIL processes and how they align with ServiceNow functionality
• Strong commitment to testing, documentation, and compliance in a regulated healthcare environment
• Effective communication and teamwork skills in a large, cross-functional enterprise
• Motivation to grow ServiceNow expertise
• Ability to collaborate effectively in an agile, team-focused environment

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

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