[Remote] Associate Forward Deployed Product Manager

Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage. As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers.

Responsibilities

• Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization
• Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
• Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes
• Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools
• Improve our playbooks for agent development and customer deployment

Skills

• 1-4 years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
• Hands-on work style – curiosity with a bias for action. You deliver with urgency and care
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Willingness to travel
• Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains
• Experience in a startup or high-growth SaaS environment
• Experience working closely with AI or LLM-first products
• Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Company Overview

Company H1B Sponsorship