[Remote] Customer and Technical Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in every industry they serve, dedicated to helping pet owners keep their companion animals healthy. The Customer and Technical Support Consultant role is crucial in providing assistance to veterinarians and animal healthcare professionals by resolving inquiries and supporting the use of diagnostic analyzers.

Responsibilities

• You will instruct customers on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues

Skills

• Fluent in both French and English
• Experienced in a technically related field
• Worked in a veterinary practice with chemistry analyzers, a laboratory setting, or contact center environment
• Strong computer and technical skills
• Aptitude to learn applicable software and hardware
• Highly motivated, goal-oriented, and a strong collaborator
• Proven track record of providing extraordinary customer service
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Ability to be on the phone for 8 hours per day
• Reliable and dependable attendance
• Availability by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours
• High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
• Prior phone experience a plus
• Networking and/or software support is a plus

Benefits

• Eligible for annual bonus
• Health / Dental / Vision Benefits

Company Overview

Company H1B Sponsorship