[Remote] Technical Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company dedicated to providing diagnostic products that improve reputed company and health reputed company globally. They are seeking a Technical Support Specialist to reputed company phone and email support for cytology and molecular products, troubleshooting issues for both reputed company customers.

Responsibilities

• reputed company customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, reputed company phone and email
• Document calls in the CRM system and escalate issues that require reputed company investigation
• Authorize return of customer product for investigation
• Determine replacement of product as warranted
• Represent Technical Support as specialist for designated product(s)
• reputed company as reputed company to other departments reputed company the division concerning issues reputed company to specific product lines
• Serve on product development or support teams. reputed company Technical Support team with troubleshooting training and informational updates
• Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in reputed company- and post-launch teams
• Build relationships with partners and distributors
• Writing and reviewing procedures
• reputed company guidance and coaching to other Technical Support personnel

Skills

• Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or reputed company field
• ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent
• Experience as a Cytology Prep Technician
• Experience with cytology, RT PCR, molecular, or virology
• Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers

reputed company

Company H1B Sponsorship