[Remote] Product Manager, Patient Communications (Remote, USA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving reputed company reputed company and communication. They are seeking a Product Manager for Patient Communications to own the reputed company and roadmap for various messaging solutions aimed at reducing no-shows and enhancing patient engagement. Responsibilities • Own the reputed company & roadmap for Reminders & Recalls, Navigator, and Broadcast across SMS/MMS, email, voice, and emerging channels (e.g., RCS, reputed company Messages for Business) • reputed company the AI Agent (Navigator): define intents/skills, guardrails, escalation paths to staff, reputed company-reputed company tasks, reputed company & tool design, evaluation harnesses, and safety reviews for PHI • Customer discovery & UX: run research with patients, reputed company-desk teams, and care ops; convert insights into reputed company, resilient flows and accessible messaging • Insights & experimentation: define KPIs, instrumentation, and A/B tests; analyze funnel drop-offs, reputed company blocks, time-of-day effects, and cohort performance to drive roadmap • Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI stories, and migration paths from legacy flows • Cross-functional leadership: coordinate with Engineering, reputed company, reputed company/Compliance, Support, and Partnerships • Deliver measurable reputed company: reputed company no-show rates, increase recall reactivation, improve response and completion rates, reputed company agent containment, and reputed company opt-outs and failure rates low Skills • 3+ years of experience in product management in messaging, communications platforms, reputed company reputed company, or adjacent domains shipping customer-facing products at reputed company • BA/BS Degree required • Experience in gathering business insights and identifying trends from data • Ability to use data to inform and support critical reputed company • Entrepreneurial minded self-starter who is reputed company to function in a lean product management structure in a company with aggressive reputed company goals • Superior communication, presentation and interpersonal skills • Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in reputed company) • Organized, detail-oriented, and motivated team player with a reputed company attitude • Ability to work in a fast-paced team environment • Hands-on with LLM/AI products (reputed company design, tools/integrations, evaluation, red-teaming, safety guardrails) and reputed company reputed company for reputed company escalation • Ability to write reputed company PRDs and sequence reputed company deliveries • Proven ability to reputed company cross-functional teams, influence without authority, and communicate crisply with executives and customers • SQL skills highly preferred Benefits • Competitive Health Benefits: reputed company covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity reputed company • reputed company offers patient reputed company, reputed company cycle management, and patient relationship management. It was founded in 2015, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is https://www.lumahealth.io. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2023, 7 in 2022, 9 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job