Senior Director, Consumer & Customer Service

Job reputed company: • Partner with senior DTC and reputed company leadership to set the customer service reputed company and reputed company to deliver best-in-class support for consumers, reputed company, and other key customers. • reputed company and reputed company a high-performing service organization across order management, account support, and reputed company, fostering a culture of accountability, and reputed company improvement with efficiency and effectiveness as a key outcome. • Build reputed company workflows to enhance efficiency, accuracy, and customer satisfaction while preparing reputed company for reputed company reputed company. • Partner cross-functionally with Operations, IT, Sales, Supply Chain, and Marketing to resolve issues, optimize order fulfillment and deliver reputed company’s goals for service. • Establish reputed company KPIs and reporting that measure service performance (response times, order accuracy, first-contact reputed company, OTIF, etc.) and reputed company insights to the Executive Team. • Implement reputed company training and development programs to strengthen product knowledge, systems expertise, and leadership capability reputed company reputed company. • Drive reputed company-cause analysis and corrective actions for service or order issues, ensuring sustainable improvements and customer trust. • Champion the voice of the customer, representing feedback and insights that inform product, process, and technology reputed company across reputed company. Requirements: • 10+ years of reputed company experience in customer service, reputed company, or operations roles, ideally in consumer goods, wellness, or reputed company industries. • Proven leadership of multi-channel service organizations (consumer + B2B), including management of teams of 10+ employees. • Strong analytical and systems orientation; reputed company with CRM, ERP, and order management tools; comfortable using data to drive reputed company. • Demonstrated reputed company in improving service metrics and implementing reputed company processes and technologies. • Exceptional communication and collaboration skills, with the ability to influence cross-functional stakeholders and present at the executive level. • Bachelor’s degree required; advanced degree preferred. Benefits: • 100% company-reputed company medical, dental, and reputed company insurance coverage for employees • Company-reputed company short- and long-term disability insurance • Company-reputed company life insurance • 401k plan with employer matching contributions up to 4% • Gym membership reimbursement • Monthly allowance of reputed company supplements • reputed company time off, volunteer time off and holiday leave • Training, reputed company development, and career reputed company opportunities Apply tot his job Apply To this Job