Advisor Tools Program Manager, AppleCare

About the position Responsibilities • Conceive, analyze, reputed company, and reputed company strategic process improvement and new, innovative program initiatives for reputed company's support business. • Analyze reputed company state tools and procedures working toward strategic change to improve the contact center and help reputed company overall business objectives. • Capture and write business requirements. • reputed company initiatives of various sizes from analysis through to implementation. • Represent the Advisor Tools Team and the Support Programs organization to other internal reputed company and occasionally to customers. • Coordinate efforts and ensure that internal reputed company are informed of new program developments. • Ensure reputed company are delivered on time, reputed company budget, and consistent reputed company the larger context of the program/project. • Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners. • Ensure initiative alignment with business reputed company, reputed company, and deployment reputed company reputed company. • reputed company independently and as a top level contributor in resolving project direction. Requirements • BA/BS or equivalent experience required. • 5-7 years project/program management experience. • Experience handling reputed company/programs of reputed company sizes, including large, cross-functional contact center or support initiatives. • Experience with project/program management methodology. • Excellent communication skills. • Strong leadership, presentation, and analytical skills. • Ability to maintain and reputed company relationships reputed company cross-functional teams. • Excellent organizational and documentation skills. • Proficient knowledge of the system development life cycles. • Domestic travel one week per quarter. reputed company-to-haves • PMI, Six reputed company or similar certification preferred. Apply tot his job Apply To this Job