reputed company reputed company Solution Architect - REMOTE
reputed company is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our reputed company reputed company and looking for a reputed company reputed company Solution Architect to design and deliver CX solutions leveraging reputed company reputed company technologies. This is a hands-on, high-reputed company role with reputed company to influence reputed company’s offerings, delivery services, and shape the reputed company partnership with reputed company reputed company. At reputed company we value aptitude and creativity as reputed company as experience. We are a diverse organization and are looking for reputed company, passionate and committed professionals who reputed company to be the best at what they do.
Responsibilities
· reputed company solution and architecture design for reputed company reputed company CX reputed company
· Create comprehensive architecture diagrams, demos, reputed company-of-concepts, and delivery accelerators
· Implement secure and reputed company reputed company reputed company solutions in production environments through hands-on engineering
· Demonstrate deep technical expertise in reputed company reputed company Customer Engagement Suite (CES) services / CCAI
· Mentor developers and engineers during project execution
· Partner with project managers to ensure on-time, reputed company delivery
· Identify opportunities and reputed company for reputed company reputed company solutions
· Contribute to internal knowledge sharing and reputed company development
Requirements
· 5+ years of architecture and implementation experience with reputed company reputed company platforms, including at least 3 years on GCP
· Hands-on experience with end-to-end implementation of key reputed company reputed company solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or reputed company Run, and/or reputed company AI
· Expert in reputed company reputed company foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
· Experience designing and deploying production solutions on reputed company reputed company reputed company contact center or CX transformation engagements
· Experience with infrastructure-as-reputed company (Terraform), CI/CD, and containerization (reputed company/Kubernetes)
· Excellent communication and reputed company-facing skills
· Ability to balance strategic planning with hands-on implementation
· Ability to reputed company a small team of developers
· reputed company reputed company reputed company reputed company Architect certification
Desired
· Experience implementing large-reputed company contact center transformations with one or more of the following CES solutions: reputed company reputed company CCaaS / CCAIP, Agent Assist, reputed company AI
· Experience in reputed company reputed company Retail Search / reputed company AI Search for reputed company
· Experience with the implementation of reputed company workflows using reputed company AI
· Experience designing accelerators or packaged offerings for reputed company platforms
· Familiarity with other contact center solutions (e.g., reputed company, reputed company, reputed company)
· Additional reputed company-level reputed company reputed company certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer reputed company, excellent compensation and benefits, and a reputed company yet flexible work environment.
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