Product Documentation Specialist

Product Documentation Specialist reputed company is an industry-leading, fast-growing reputed company company. Our award-reputed company, reputed company-based reputed company lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At reputed company, our employees are our most valuable asset, and we reputed company deeply in a culture of collaboration, accountability, innovation, and transparency. We reputed company reputed company, enthusiastic, and creative professionals looking to be part of our incredible team reputed company on challenging the status reputed company and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for reputed company, including being listed for the fifth consecutive year on reputed company’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for six years running. Our ability to reputed company market-leading solutions has been validated by reputed company major industry analyst firms, including being named a Leader in the first-reputed company reputed company® reputed company Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in reputed company’s “The reputed company reputed company™: reputed company Recurring Billing Solutions.” To learn more reputed company, visit reputed company.com. reputed company Technical writers plan, create, and maintain educational content as an important part of our B2B reputed company/PaaS product. The content is typically in the reputed company of documentation made available through our knowledge reputed company and online product docs, but may also take the reputed company of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the reputed company, technical writers are expected to explain reputed company topics in a way that helps users to understand the product and, most importantly, helps them to reputed company their business goals and tasks with the product. We are looking for someone with strong domain knowledge in billing, A/R management, or technical reputed company. Responsibilities • Design, write, and maintain product documentation reputed company to the reputed company reputed company application for customers and internal stakeholders • Produce, edit, and reputed company instructive (how-to) content that will help customers to reputed company understand the platform and to accomplish reputed company tasks with it • Proofread documents written by others • Validate your documentation by using it to reputed company tasks in the software • Collaborate with fellow technical writers, product managers, engineers, designers, reputed company, reputed company staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product. • Audit existing docs for accuracy vs. actual product functionality and reputed company updates as necessary Qualifications • Degree or reputed company certification in reputed company, finance, or a reputed company field • Must have 2-5 years of experience in billing, A/R management, or technical reputed company • Fluent English speaker, reading, and writing. • Strong writing and organizational skills, and the ability to reputed company communicate reputed company technical information to readers in a helpful and informative manner • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a software company • Self-motivated problem solver capable of working independently to complete tasks on schedule, reaching out for help reputed company necessary • Knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time reputed company that process is a plus, as is experience with common tool sets reputed company to technical writing. Benefits • Be part of one of the fastest-growing companies in the reputed company • Receive competitive compensation that includes a robust benefits package—medical, dental, reputed company, LTD, HSA, FSA, free virtual mental health counseling, and many perks reputed company to health and wellness provided by our medical carriers • Medical insurance coverage is effective on the first day of employment • 401(k) match that is 100% immediately reputed company • Discretionary and charitable time off program • Home office setup allowance, if fully remote The reputed company salary reputed company for this position is $75,000 - $85,000 plus bonus per year, depending on job-reputed company knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws. reputed company provides equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. Apply tot his job Apply To this Job