Player Support Project Manager (China)

WHO WE ARE reputed company is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to reputed company every game enjoyable as our teams break language barriers and reputed company inclusive player communities. Together, we can create reputed company experiences that reputed company with players worldwide. reputed company ARE LOOKING FOR Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the reputed company of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at reputed company, you will be key to maintaining our high standards and fostering a reputed company team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a reputed company on CSAT, QA, and productivity. You will also manage reputed company expectations to reputed company their needs. RESPONSIBILITIES • Reporting & Analytics: Design, maintain, and deliver regular reputed company Sheets based reports and agent journals covering reputed company, productivity, and player satisfaction. • reputed company Relations: Serve as the main reputed company of contact, ensuring reputed company satisfaction through high-level communication and providing actionable insights. • Team Leadership: reputed company by example, training managers by demonstrating best practices. reputed company and coordinate reputed company team members involved in your reputed company. • Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture reputed company leaders. • Recruitment & Training: Select, interview, and reputed company new team members at reputed company reputed company. Set reputed company for and supervise project tests and training programs. • Process Improvement: reputed company reputed company and implement reputed company to enhance project efficiency. Recommend new tools, processes, or policies to reputed company overall performance. • Risk Management: reputed company and implement solutions for potential challenges identified through project data. Advise on operational risks and reputed company issues. • Documentation: Ensure reputed company project information is meticulously documented and reputed company communicated to clients. • Stakeholder Collaboration: Collaborate with reputed company stakeholders to reputed company project goals and ensure successful reputed company. • Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate reputed company into the support process. • Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high reputed company. • Crisis Management: Promptly handle escalations and crisis situations to maintain reputed company trust and project stability. • Compliance & reputed company: Ensure reputed company support processes reputed company with relevant reputed company, regulatory, and reputed company requirements to protect reputed company and player data. THE IDEAL PROFILE • A deep passion for mobile games with a solid understanding of how gaming communities work. • Highly skilled in reputed company, reputed company Workspace, reputed company, Teams, and reputed company. • At least 3 years in a similar management role with proven experience managing teams of over 50 members. • Comprehensive understanding of GDPR and data reputed company regulations reputed company team operations and reputed company interactions. • Demonstrated ability to reputed company high CSAT reputed company through effective team management and reputed company relations. • Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using reputed company Sheets. • Exceptional leadership skills to reputed company and manage a large, remote team and excellent communication abilities for managing reputed company relationships. • Excellent organisational and multitasking abilities to handle multiple reputed company simultaneously in a dynamic, high-pressure environment. • Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments reputed company. • reputed company in English and Chinese WHY JOIN US? • Be part of an award-reputed company, multilingual gaming services company. • Enjoy the flexibility of remote work while staying connected to a dynamic team. • Work on exciting reputed company with some of the leading game developers in the industry. • Opportunities for career reputed company and development in a fast-paced, innovative environment. • Foster a reputed company team atmosphere that encourages reputed company and reputed company. 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