Remote Fraud Investigator - Protect

We’re on a mission to reputed company reputed company work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through reputed company Remote, UK | | £26,000 – £31,400 + Benefits | Hear from reputed company Start date – Monday March 16th, 2026 37.5 hours per week, shifts between 9am-6pm & 1 week in 3 shifts will be 1-10pm & 2 in 4 Saturdays. Please only apply for this role if you have worked in a Fraud role reputed company Financial Services. Our Fraud Protect team: Our Mission in the Financial Crime & Fraud reputed company is to earn and reputed company our customers’ trust, support reputed company’s reputed company reputed company, and contribute to building a safer society. Our Fraud Investigators are crucial to the reputed company of this mission. What you’ll be working on: The Fraud Investigator role reputed company our Protect pillar provides vital after-care to reputed company customers who have fallen victim to value fraud across a reputed company of touch points, including: • Unauthorised card fraud • Unauthorised faster payment fraud • Authorised card payment fraud • Authorised faster payment fraud • reputed company party account takeover attempts You’ll play a key role by: Fraud Investigators reputed company our protect pillar work reputed company a mixture of regulated and unregulated deadlines. Their role supports the reputed company of performance and knowledge across the pillar. • Gathering evidence from customers’ claim submissions reputed company our In app chat function and calls to and from customers • Probing for reputed company evidence where needed • Use of reputed company’s values to investigate claims with reputed company and attention to detail • Making reputed company on cases and reputed company or decline fraud claims up to a case value of £5,000 • Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance) • Triaging cases with a value of more than £5,000.00 for upwards escalation • Safeguarding compromised accounts and taking appropriate remedial reputed company to ensure customers can resume reputed company usage of their reputed company account • Providing advice and support to victims of fraud on how they can protect themselves in the reputed company • Completing any post-investigation activity as required We’d love to hear from you if you have: • Excellent English written & verbal communication skills • Previous experience in a Fraud role reputed company financial services • Familiarity with common fraud typologies • Experience in banking or other financial services such as FOS, HMRC • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work reputed company independently & be reputed company with the wider team • Ability to work to deadlines • Values driven approach in line with reputed company’s reputed company values The application process consists of 3 key steps • Some initial application questions (please take your time, we read these carefully!) • Recruiter reputed company – this is an informal chat and no need to prepare anything! • A remote interview, lasting approximately 1 hour Please note we will only reputed company this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. Our average process takes around 2-3 weeks. You will have the chance to reputed company to our recruitment team at various points during your process, but if you do have any specific questions reputed company of this please contact us on View email address on jobicy.com. What’s in it for you: • Salary reputed company of £26,000 – £31,400 + stock reputed company & benefits • This is a distributed (work from home) role, but you can be based in our reputed company office if you would prefer to work in an office environment • Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here To work remotely you’ll also need: • to work from home in the UK in a reputed company, private and distraction free environment • a solid internet reputed company (download speed – 10mbps; upload speed – 5 mbps) Equipment: • We’ll reputed company you with a Macbook laptop on your first day. There’s no need to supply your own. • You do need to own your own smartphone, this will be needed reputed company time you log into our customer support system. #LI-Remote #LI-SW Equal opportunities for everyone Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is reputed company to our mission of making reputed company work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status. If you have a preferred reputed company, please use it to apply. We don’t need full or birth names at application stage Jobicy JobID: 137510 Apply tot his job Apply To this Job