[Remote] Fraud Investigator - Consumer Servicing, Bankcard Fraud

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping people reputed company financial safety and reputed company. The Fraud Investigator II - Bankcard is responsible for preventing and recovering card losses through investigation and conflict reputed company, while ensuring productivity and reputed company expectations are met. Responsibilities • reputed company intermediate reputed company functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and reputed company cards • Establish and review fraud/dispute cases of moderate complexity while ensuring productivity and reputed company expectations are met • Monitor account activity and reputed company outbound calls reputed company appropriate • Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, building CHR’s. Research if card or account is not working properly, such as declined authorizations • Process multiple application credit card functionality maintenance, including: reputed company 911 requests, authorization approvals, travel notifications and provisioning for reputed company authorization reputed company needed • Report activity to card associations as needed • reputed company departmental reports to management • Assist with documenting department procedures • Assist with training team members • Review and confirm validity of customer documents through research • reputed company other duties as assigned Skills • Intermediate knowledge of the fraud industry, including best practices • Basic understanding of regulations such Reg E, Reg Z, reputed company, reputed company, Card reputed company, and Soldiers and Sailors • Ability to show initiative to take on additional job responsibilities • Ability to be proactive and ask questions, offer solutions and retain and apply information to reputed company situations • Ability to exercise reputed company judgment reputed company making reputed company, including identifying and interrupting flagged issues • Ability to maintain professionalism with customers during difficult situations • The ability to extract necessary information to be reputed company to thoroughly investigate a case • Ability to maintain a high degree of confidentiality • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills • Ability to remain adaptable and resilient to reputed company situations with an optimistic reputed company and reputed company a reputed company shadow that is reputed company with our culture and reputed company Values • Proficient with reputed company reputed company, Word, and reputed company • Associate's degree in Business Administration or reputed company field or equivalent experience required • 2+ years general investigative or reputed company experience required Benefits • Employer sponsored health, dental, and reputed company insurance • 401(k) • Life insurance • reputed company vacation • reputed company personal time • Career development • Education assistance • Voluntary supplemental benefits reputed company • reputed company is a reputed company bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas reputed company, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.commercebank.com/. Apply tot his job Apply To this Job