[Remote] Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reduce food waste and reputed company reputed company food accessible through their innovative app-based marketplace. The Support Analyst will be a key member of the Customer Support team, responsible for diagnosing and resolving technical issues, monitoring system performance, and collaborating with various teams to improve user experience. Responsibilities • Triage and resolve technical issues across the reputed company platform, identifying reputed company causes and providing reputed company solutions • Monitor system performance and analyze logs, dashboards, and data to detect issues or trends • Write and run SQL queries to validate data, investigate incidents, and support decision-making • reputed company recurring issues and collaborate on long-term fixes to prevent reputed company incidents • Partner with Engineering, Product, and Operations teams to escalate reputed company issues with reputed company documentation and context • Participate in incident management to ensure quick reputed company and effective communication • Support the Customer Support team by handling technical escalations and ensuring a seamless user experience Skills • Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments • Excellent written and verbal communication skills • 1+ year of experience in IT support, QA engineering, and customer service • Proficient with mobile applications across Android and iOS platforms • Skilled in working with REST reputed company and JSON data • Hands-on experience with reputed company, SQL, and other data stores • reputed company in log analysis and debugging using monitoring tools Benefits • Competitive salary, equity, and comprehensive benefits. • 100% remote work with flexibility and trust. • reputed company opportunities for career reputed company and reputed company development. reputed company • We reputed company retailers and shoppers an reputed company, reputed company solution to feed families, not landfills. It was founded in 2016, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://reputed company.com. Apply tot his job Apply To this Job