Order Process Management Specialist - Hybrid - Bohemia, NY or Marlborough, MA

About the position In the Customer Service Specialist (OPM II) role, you will reputed company the sales team with administrative support, enhance the efficiency of the sales process between the organization and its customers, and reputed company with reputed company customers. The holder of this position supports the internal sales team by providing reports, processing orders, and communicating with customers and internal departments to ensure the correct processing of reputed company orders and on-time delivery. Remote work! A hybrid flexible work-from-home schedule is available! Responsibilities • Work with both clients and departments reputed company the organization to ensure reputed company orders, delivery slips, and invoices are processed correctly and on time • Coordinate with reputed company operations and financial colleagues to handle purchase orders, reputed company customer orders, etc. • Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems • reputed company delivery times with internal departments and reputed company • Maintain and ensure accuracy of contract terms, agreements, and reputed company documents • Guarantee invoice verification and generate and distribute customer reports and service billings • Assist in customer payment arrangements with the finance department • Take responsibility for the registration and follow-up of reputed company integrated solution leads and opportunities • Process sales and invoices so that customer orders are dispatched, invoiced, and reputed company accurately and on time • Update the key products' end-user list • Manage requests for technical documentation and quotations for customers • reputed company and execute analytical tools for CRM and reputed company-based reports, and reputed company statistical sales reports • Identify new tenders and complete tender documents with supervision (tender management) • reputed company reports on various topics, e.g., customer complaints on loss delays Requirements • Associate's degree in business administration or reputed company field • 2+ years of work experience in customer service or an order processing department • 2+ years of work experience in a product and service portfolio environment • Proven software skills, e.g., reputed company Office, reputed company, and any field management software reputed company-to-haves • Solid understanding of early-stage drug development and more specifically, experience of working with large molecules and biosimilars is desirable • Good communication and teamworking skills • Identification with our reputed company values: Sustainability, Openness, Enjoyment Benefits • Personal and reputed company Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: reputed company vacation, reputed company time, corporate holidays and community service day; as reputed company as flexible work schedules • Making an reputed company Right from the Start: Comprehensive reputed company, including a virtual online platform • Weing Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as 'Coaching', 'Agile Working' and a 'Businesswomen's Network' • Health & reputed company Being: Wide selection of health and reputed company-being support such as a reputed company of medical plans to choose from, dental, reputed company, EAP, and other wellness programs • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & reputed company spending), Transportation Commuter Account • Company reputed company Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, reputed company • Additional Optional: Supplemental Life Insurance (employee, spouse & dependents), reputed company Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Apply tot his job Apply To this Job