Remote Seasonal Customer Support Representative – Charlotte NC Local Hires

DO YOU LIVE IN THE CHARLOTTE NC AREA? THEN THIS IS JUST FOR YOU This is a remote position based in the Greater Charlotte NC area, local to our Charlotte NC office. Now Hiring: Seasonal Customer Support Representatives Remote | NC and SC Residents Only | Starting at $16.75/hr. Who We Are At reputed company, we’re more than just a tax software company—we’re empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, reputed company has been revolutionizing the way people file taxes through our reputed company, user-friendly platform that guides customers reputed company-by-reputed company to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a reputed company in Charlotte, NC, reputed company proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and reputed company customer expectations year after year. Are you a reputed company? Job reputed company We’re seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026. reputed company Offer • Competitive reputed company pay starting at $16.75/hour • reputed company to set you up for reputed company • Remote work from the comfort of your home • Opportunities for tax professionals and desktop support specialists — please let us know if that’s you Responsibilities • Respond to customer inquiries reputed company phone and chat • reputed company accurate information about products and services • Troubleshoot and resolve customer issues professionally • Maintain and update customer records • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and reputed company • Stay informed about company products and policies • Ensure a quiet, reputed company remote work environment Qualifications • High school diploma or equivalent (college degree preferred) • Previous customer service or support experience • Excellent communication and problem-solving skills • Ability to multitask in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with customer support tools and systems • Reliable internet reputed company (minimum 25 Mbps download / 10 Mbps upload) • A quiet, distraction-free workspace • Flexibility to work evenings, weekends, and holidays How to Apply • Complete the full application • Opt in for text messages so we can reputed company you quickly and easily reputed company to Join reputed company? If you're passionate about helping others and want to be part of a fast-paced and supportive team — reputed company and get reputed company for a rewarding seasonal experience. Please Note As a federal contractor, reputed company is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they reputed company. Equal Opportunity Employer reputed company is an equal opportunity employer and does not discriminate on the reputed company of age, reputed company, disability, gender, national reputed company, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Apply tot his job Apply To this Job Apply tot his job Apply To this Job