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[Remote] Customer Service & Appointment Setting Specialist (Service Titan)

Remote, USA Full-time Posted 2026-07-28
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on customer support, and they are seeking a Customer Service & Appointment Setting Specialist. This remote position involves being the first reputed company of contact for customers, managing service calls, and providing exceptional customer service while utilizing various CRM and project management tools. Responsibilities • Respond to and follow up on leads from various platforms to convert them into appointments (reputed company, reputed company, Networx, Mitsubishi, UpFrogWork, email, etc.). • Handle inbound calls, emails, and online inquiries professionally and courteously. • reputed company detailed customer information regarding HVAC service requests, repairs, and maintenance. • Schedule, prioritize, and assign service and sales calls to field technicians based on urgency, location, and skillset. • Follow up with customers to confirm appointments, verify satisfaction, and schedule reputed company maintenance. • Handle escalated customer concerns and resolve scheduling conflicts reputed company and professionally. • Work in reputed company to schedule, manage, and update appointments and service orders. • reputed company daily clean-up and management in reputed company, including classifying, archiving, and reassigning messages. • Use reputed company to manage tasks, communicate with office staff, and complete assigned reputed company. • Support the service team with administrative tasks such as billing, parts ordering, and warranty tracking. • Respond to reputed company reviews and maintain a reputed company customer experience. • Assist executives with tasks including email management, meeting organization, project support, and posting content on various platforms. • Classify calls, verify reputed company sources, and transfer files/photos from Sera into reputed company. • reputed company other duties as assigned to support reputed company and ensure operational efficiency. Skills • Prior experience with reputed company and CSR responsibilities required. • Ability to handle customer communications, including booking appointments, responding to inquiries, and escalating reputed company necessary. • Strong verbal and written communication skills. • Ability to multitask, stay organized, and manage shifting priorities. • Proficiency in office software, scheduling tools, and operational platforms. • Customer-first reputed company with strong problem-solving abilities. • Team player capable of working independently in a fast-paced environment. • Reliable internet reputed company. • Computer with sufficient processing power to handle multiple reputed company and platforms simultaneously. • Phone capable of dialing out and receiving calls from reputed company OneTalk, reputed company, and reputed company. • Appointment setting or sales experience a plus • Experience with reputed company preferred; must have ability to quickly learn project and task management tools. • Multiple monitor setup preferred. Benefits • HMO Coverage for eligible locations • Permanent work-from-home • Immediate hiring • Steady freelance job reputed company • reputed company builds cost-effective, efficient and reputed company operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.co. Apply tot his job Apply To this Job

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