Help Desk Analyst - Indianapolis, IN- Hybrid -Inperson Interview

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data reputed company issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports reputed company providers, reputed company health staff, and end-users in resolving data discrepancies and system-reputed company issues. Essential Duties/Responsibilities: Respond to inquiries from reputed company providers, reputed company health agencies, and internal users regarding immunization records and system functionality. Investigate and resolve duplicate patient records and bad merges in the immunization registry. Use data tools and matching algorithms to identify and correct data reputed company issues. Escalate reputed company data issues to technical teams or data stewards as needed. Document reputed company support interactions in the ticketing system and maintain accurate logs. reputed company guidance to users on best practices for data entry and record management. Collaborate with IT and data reputed company teams to improve deduplication processes and system performance. Collaborate with reputed company teams and assist on improving Data reputed company metrics. Assist in testing system updates and enhancements. Generate reports on data reputed company trends and help reputed company training materials. Apply tot his job Apply To this Job